Over the past year, Zach has spoken with countless public sector leaders – and one message keeps coming up: citizens and staff deserve better. In his latest blog, he shares real stories, key lessons, and why smart queueing is about more than technology — it’s about trust, time, and transformation. Read the full post here: …
This weekend, we’re excited to be part of the AATA Winter Conference in Birmingham, where we’ll be showcasing our innovative Customer eXperience solution. Designed to streamline customer interactions, our solution helps businesses reduce waiting times while providing valuable data for smarter decision-making. We look forward to engaging conversations, insightful discussions, and the opportunity to connect …
We’ve just released a new Success Story showcasing how the City of Corpus Christi Municipal Court improved its service experience with Smart CJM. Facing challenges with their previous vendor, the court sought a more efficient and customer-friendly solution. With Smart CJM’s virtual queuing, freestanding kiosks, SMS notifications, and lobby monitors, they successfully streamlined operations, enhanced …
We’re excited to launch the new Smart CJM US Blog, a platform where our Executive Vice President, Zach Zipay, will share regular updates, insights, and stories from our journey in the U.S. public sector. This blog is dedicated to exploring how Smart CJM is transforming customer journey management, building stronger connections, and driving meaningful impact. …
Smart CJM Corporation is excited to announce the launch of the Smart CJM Webinar Hub—a comprehensive resource for public agencies looking to enhance their operational efficiency. Curated by industry experts, this hub will feature a growing collection of webinars designed to address the challenges faced by DMVs, tax offices, courthouses, health departments, and more. “We’re …
Hi there! I’m Zach Zipay, Senior Vice President of Smart CJM Corporation, and I’m excited to personally invite you to a 30-minute session designed specifically for leaders in government services. In this brief yet impactful webinar, I’ll be sharing strategies and insights on how Smart CJM can help you overcome common service challenges and create …
Since 1 January 2024, we have introduced our Smart Cloudflare product! This step is an integral part of our efforts to provide our customers with the most secure and reliable service environment. Why was the introduction of Smart Cloudflare necessary? In recent years, we have seen a worrying trend in the frequency and intensity of …
At Smart CJM, we develop software based on the principles of the ISO 25010 standard, without limiting ourselves to pure functionality and interface features. Our focus is on designing software that remains stable, secure and adaptable over the long term. Here is an insight into how we specifically work according to the 8 quality characteristics: …
Founded in Krefeld with the vision of transforming customer journey management, we have achieved our goal and celebrated numerous successes. Our solutions make our customers more efficient and increase employee and customer satisfaction – because time is valuable. This success is the result of the tireless commitment of our team and the trust of our …
The North Wilmington License Plate Agency, a branch of the North Carolina Department of Motor Vehicles (DMV), has significantly improved customer experience by implementing Smart CJM. Traditional methods, such as standing in physical lines or using deli counter ticket systems, have proven ineffective. Smart CJM offers an innovative solution where customers know exactly their position …
