Smart CJM Transforms DMV Experience in North Wilmington

The North Wilmington License Plate Agency, a branch of the North Carolina Department of Motor Vehicles (DMV), has significantly improved customer experience by implementing Smart CJM. Traditional methods, such as standing in physical lines or using deli counter ticket systems, have proven ineffective. Smart CJM offers an innovative solution where customers know exactly their position in line and can wait comfortably, whether inside or outside the lobby. This system not only enhances customer satisfaction but also provides valuable real-time data, enabling the DMV to operate more efficiently and respond quickly to daily demands. The adoption of Smart CJM demonstrates how technological innovations can improve customer experience while simultaneously increasing operational efficiency.


Further information: Smart Customer eXperience DMV (