BECAUSE TIME IS VALUABLE.

BECAUSE TIME IS VALUABLE.

COMPANY

Our motivation to found SMART CJM came from years of experience in Customer Journey Management. From our point of view, there was not a single solution on the market that demonstrably, efficiently and scalably translates the requirements of a service-oriented journey. This includes the booking of an appointment on the Internet, the registration on arrival at the service provider with seamless subsequent call to service, and a navigation support to the counter or room. Our solution is equally suitable for a small authority or doctor's office, a small retail shop, as well as an enterprise account with hundreds of service centers.

THE MANAGEMENT TEAM

 

Stefan Dylka
Group CEO

General Management, Global Business Development, Sales and Finance

VITA: Entrepreneur, Degree in electrical engineering, TU Dortmund, Germany.

  • Founder and shareholder of Smart CJM Group companies
  • Over 30 years of experience in sales and management, including roles like General Manager at KYOCERA for Global Account Business and Managing Director DACH at Qmatic.
  • Proven track record in global business development and enhancing customer journey management.

 

Zach Zipay
EVP

Executive Vice President USA

Vita: Master of Business Administration, University of South Florida
Bachelor of Business Administration, Ohio University

  • 15 years of providing customer experience and SaaS platforms for Government and SLED markets.
  • Former Vice President of Sales, Government at Qless and Sales Director at Qmatic US

 

Thomas Föcking, Borken
Group CTO

Global technical Business Development, Consulting and Software Development (RedClu)

Vita: Entrepreneur, Founder of Netcallup GmbH, Bocholt (2005), acquired by Qmatic in 2015

  • Founder and Shareholder of Smart CJM
  • Experienced software developer and visionary strategist with more than twenty years of experience in customer journey management
  • Founder and Managing Partner of RedClu GmbH

 

Klaus-Peter Grave
Group CMO

Vita: Business graduate, Universität GHS Essen - Germany

  • Marketing Director DACH and global marketing responsibility for the healthcare sector at Qmatic
  • Marketeer with strong expertise in digital B2B marketing

 

Martijn Ter Wee
Group COO

VITA: Degree in Human Resource Management, Amsterdam

  • Experienced Operations Director among others in Customer Journey Management solutions as Business Consultant and Operations Director at Qmatic and Ortho Europe.
  • Extensive experience as Project Manager at Gemeente Utrecht.