Smart CJM has a new executive vice president in the US.

Zach Zipay has years of experience in the industry and is full of enthusiasm – watch him introduce himself in person:

QUEUE MANAGEMENT, CALL, ONLINE APPOINTMENT, AND VISITOR GUIDANCE SYSTEM

CUSTOMER AND PATIENT FLOW MANAGEMENT

Especially in our fast-paced world, a positive, memorable service experience is becoming more important to customers and their decision-making – with SMART CJM solutions, you are always at the forefront!

We are a full-service provider in Customer Journey Management. Decades of experience in managing customer and patient flows in the public, healthcare and retail sectors are our expertise.

The visitor managing system Smart eXperience is a modern queue management solution that increases process efficiency and customer satisfaction.

Highlights

Modular structure that can be adapted to various sectors

Comprehensive reporting

Scalable and thus future-proof

Live dashboards of waiting times, turnaround times, visits, and active counters

Appointment and on-site visitor management in one system

Single sign-on via active-directory

Multi-client capability

Deployable in the cloud or on-premise

Role-based user interfaces and permissions

LEARN MORE ABOUT OUR INDUSTRY-SPECIFIC SOLUTIONS:

Public Authorities

PUBLIC AUTHORITIES

Smart Citizen eXperience supports the digitization of public authorities

Healthcare

Healthcare

Optimization of patient flows with Smart Patient eXperience

Retail and Finance

Retail & Finance

Create a perfect customer experience with Smart Customer eXperience

References