SMART CITIZEN EXPERIENCE.
CALL DESK.
SMART CITIZEN EXPERIENCE.
CALL DESK.
EMPLOYEES
- Reception
- Call center
- Call desk
CALL DESK
The structured overview of all queues and services of all waiting visitors in our Call Desk ensures a complete overview of the waiting situation and makes calling the customers to the treatment rooms uncomplicated and easy.
THE ADVANTAGES AT A GLANCE
Calling visitors from their own area of competence
Information on waiting time, concerns, and notes to the currently called visitor
Adding concerns
Recalling and deferring visitors
Creation of internal notes
Pre- and post-processing time can be activated
Adding and removing queues during operation
Overview of the current waiting situation
Marking visitors as not present or as having arrived
Search function
Transferring or parking visitors
Book, delete, change appointments for visitors
Configurable range of functions