SMART CITIZEN EXPERIENCE.
CALL CENTRE.
SMART CITIZEN EXPERIENCE.
CALL CENTRE.
CALL CENTRE
The Call Centre Module enables visitors to book an appointment by phone. This booking is made live in the same system that visitors also use to book appointments online.Employees always have the current overview of all relevant calendar bookings and can comfortably book appointments for visitors on the phone. In order to do so, the necessary personal data is gathered. The approval can be sent by mail, e-mail or SMS. In addition, a PIN code can be assigned that the visitor will enter at check-in.
THE ADVANTAGES AT A GLANCE
Comfortable booking of appointments by employees
Filter and search functions for registered appointments
Activate, change and delete appointments and automatically send the respective e-mail to the customers
Access and editing rights for internal employees
Printout of appointment lists
Export of appointments