BECAUSE TIME IS VALUABLE.

BECAUSE TIME IS VALUABLE.

COMPANY

Our motivation to found SMART CJM came from years of experience in Customer Journey Management. From our point of view, there was not a single solution on the market that demonstrably, efficiently and scalably translates the requirements of a service-oriented journey. This includes the booking of an appointment on the Internet, the registration on arrival at the service provider with seamless subsequent call to service, and a navigation support to the counter or room. Our solution is equally suitable for a small authority or doctor's office, a small retail shop, as well as an enterprise account with hundreds of service centers.

THE FOUNDERS

Stefan Dylka, Krefeld

General Management, Global Business Development, Sales, Marketing and Finance


Vita: Degree in electrical engineering, TU Dortmund - Germany

  • More than 30 years of sales and management experience, e.g. General Manager Global Account Business KYOCERA (BMW, Allianz, Volvo, etc.)
  • Managing Director DACH at Qmatic
  • Shareholder Redclu GmbH

Thomas Föcking, Bocholt

Global technical Business Development, Consulting and Software Development (Redclu)


Vita: Entrepreneur, Founder of Netcallup GmbH, Bocholt (2005), acquired by Qmatic in 2015.

  • Experienced software developer and visionary strategist with more than fifteen years of experience in customer journey management
  • Founder and Managing Partner of Redclu GmbH

THE TEAM

MAGDALENE ROTTSTEGGE
Business Development

SVEN WOLFF
Solution Consultant

SASKIA SCHREIBER
Business Development