BECAUSE TIME IS VALUABLE.
BECAUSE TIME IS VALUABLE.
COMPANY
We are a full-service provider of Customer Journey Management with headquarters in Germany and offices in the US and UAE. Founded in 2019, the company offers modular solutions such as queue management, online appointment scheduling, wayfinding, live ticketing, mobile notifications, and business intelligence dashboards. Its Smart eXperience platform is used across public services, healthcare, retail, and finance, integrating on-site terminals, call centers, self-service kiosks, and displays. The solution supports cloud and on-premise deployment, with centralized administration and real-time analytics. Smart CJM captures anonymous, timestamped visitor data to optimize operations and improve service quality. Dashboards visualize queue times, service loads, and historical trends. Backed by experienced leaders, Smart CJM enables step-by-step implementation to reduce wait times and enhance customer experiences—turning service data into actionable insights.
THE MANAGEMENT TEAM
Stefan Dylka
Group CEO
General Management, Global Business Development, Sales and Finance
VITA: Entrepreneur, Degree in electrical engineering, TU Dortmund, Germany.
- Founder and shareholder of Smart CJM Group companies
- Over 30 years of experience in sales and management, including roles like General Manager at KYOCERA for Global Account Business and Managing Director DACH at Qmatic.
- Proven track record in global business development and enhancing customer journey management.
Thomas Föcking
Co-Founder
Global technical Business Development, Consulting and Software Development (RedClu)
Vita: Entrepreneur, Founder of Netcallup GmbH, Bocholt (2005), acquired by Qmatic in 2015
- Founder and Shareholder of Smart CJM
- Experienced software developer and visionary strategist with more than twenty years of experience in customer journey management
- Founder and Managing Partner of RedClu GmbH
Marcus Büscher
Group CTO
Head of Development
VITA: Bachelor of Science Informationstechnik, Westfälische Hochschule Bocholt
- Over 10 years of experience in developing solutions for customer journey management.
- Expert in agile software development with the highest quality standards in accordance with ISO 25010.
Klaus-Peter Grave
Group CMO
Vita: Business graduate, Universität GHS Essen - Germany
- Marketing Director DACH and global marketing responsibility for the healthcare sector at Qmatic
- Marketeer with strong expertise in digital B2B marketing
Martijn Ter Wee
Group COO
VITA: Degree in Human Resource Management, Amsterdam
- Experienced Operations Director among others in Customer Journey Management solutions as Business Consultant and Operations Director at Qmatic and Ortho Europe.
- Extensive experience as Project Manager at Gemeente Utrecht.
Your Experts
MAGDALENE ROTTSTEGGE
Business Development
SVEN WOLFF
Solution Consultant
DENNIS IYOOB
Business Development
BIRTE BLUM-DYLKA
Marketing Manager