{"id":5421,"date":"2022-04-27T14:29:06","date_gmt":"2022-04-27T12:29:06","guid":{"rendered":"https:\/\/smart-cjm.com\/healthcare\/self-service-terminals\/"},"modified":"2024-01-12T12:06:13","modified_gmt":"2024-01-12T11:06:13","slug":"self-service-terminals","status":"publish","type":"page","link":"https:\/\/smart-cjm.com\/us\/healthcare\/self-service-terminals\/","title":{"rendered":"Self-Service Terminals"},"content":{"rendered":"<div id=\"pl-5421\"  class=\"panel-layout\" ><div id=\"pg-5421-0\"  class=\"panel-grid panel-has-style\" ><div class=\"image-header-row desktop siteorigin-panels-stretch panel-row-style panel-row-style-for-5421-0\" data-stretch-type=\"full-width-stretch\" ><div id=\"pgc-5421-0-0\"  class=\"panel-grid-cell\" ><div id=\"panel-5421-0-0-0\" class=\"so-panel widget widget_sow-editor panel-first-child panel-last-child\" data-index=\"0\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<div class=\"header-image-text-wrapper\">\n<h1 style=\"text-align: left;\">SMART PATIENT EXPERIENCE.<\/h1>\n<h1 style=\"text-align: left;\">SELF-SERVICE TERMINALS.<\/h1>\n<\/div><\/div>\n<\/div><\/div><\/div><\/div><\/div><div id=\"pg-5421-1\"  class=\"panel-grid panel-has-style\" ><div class=\"image-header-row mobile siteorigin-panels-stretch panel-row-style panel-row-style-for-5421-1\" data-stretch-type=\"full-width-stretch\" ><div id=\"pgc-5421-1-0\"  class=\"panel-grid-cell\" ><div id=\"panel-5421-1-0-0\" class=\"so-panel widget widget_sow-editor panel-first-child panel-last-child\" data-index=\"1\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<div class=\"header-image-text-wrapper\">\n<h1 style=\"text-align: left;\">SMART PATIENT EXPERIENCE.<\/h1>\n<h1 style=\"text-align: left;\">SELF-SERVICE TERMINALS.<\/h1>\n<\/div><\/div>\n<\/div><\/div><\/div><\/div><\/div><div id=\"pg-5421-2\"  class=\"panel-grid panel-has-style\" ><div class=\"container-1200 breadcrumbs-container panel-row-style panel-row-style-for-5421-2\" ><div id=\"pgc-5421-2-0\"  class=\"panel-grid-cell\" >    <div class=\"breadcrumbs\" typeof=\"BreadcrumbList\" vocab=\"https:\/\/schema.org\/\">\r\n        <span property=\"itemListElement\" typeof=\"ListItem\"><a property=\"item\" typeof=\"WebPage\" title=\"Go to Smart-CJM.\" href=\"https:\/\/smart-cjm.com\/us\/\" class=\"home\" aria-current=\"page\"><span property=\"name\">Smart-CJM<\/span><\/a><meta property=\"position\" content=\"1\"><\/span>    <\/div>\r\n   \r\n <div id=\"panel-5421-2-0-0\" class=\"so-panel widget widget_sow-editor panel-first-child panel-last-child\" data-index=\"2\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><div id=\"pg-5421-3\"  class=\"panel-grid panel-has-style\" ><div class=\"container-1200 public-menu panel-row-style panel-row-style-for-5421-3\" ><div id=\"pgc-5421-3-0\"  class=\"panel-grid-cell\" ><div id=\"panel-5421-3-0-0\" class=\"so-panel widget widget_siteorigin-panels-builder panel-first-child panel-last-child\" data-index=\"3\" ><div class=\"menu-1 panel-widget-style panel-widget-style-for-5421-3-0-0\" ><div id=\"pl-w65a11d1d365e0\"  class=\"panel-layout\" ><div id=\"pg-w65a11d1d365e0-0\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-w65a11d1d365e0-0-0\"  class=\"panel-grid-cell\" ><div id=\"panel-w65a11d1d365e0-0-0-0\" class=\"so-panel widget widget_sow-editor panel-first-child\" data-index=\"0\" ><div class=\"public-menu-header panel-widget-style panel-widget-style-for-w65a11d1d365e0-0-0-0\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<h6>PATIENTS<\/h6>\n<\/div>\n<\/div><\/div><\/div><div id=\"panel-w65a11d1d365e0-0-0-1\" class=\"so-panel widget widget_nav_menu panel-last-child\" data-index=\"1\" ><div class=\"public-menu-menu panel-widget-style panel-widget-style-for-w65a11d1d365e0-0-0-1\" ><div class=\"menu-health_customers-us-container\"><ul id=\"menu-health_customers-us\" class=\"menu\"><li id=\"menu-item-5580\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-5580\"><a href=\"https:\/\/smart-cjm.com\/us\/healthcare\/online-appointment\/\">Online Appointment<\/a><\/li>\n<li id=\"menu-item-5581\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-5581\"><a href=\"https:\/\/smart-cjm.com\/us\/healthcare\/self-service-terminals\/\">Self-Service Terminals<\/a><\/li>\n<li id=\"menu-item-5582\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-5582\"><a href=\"https:\/\/smart-cjm.com\/us\/healthcare\/live-ticket\/\">Live Ticket<\/a><\/li>\n<li id=\"menu-item-5583\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-5583\"><a href=\"https:\/\/smart-cjm.com\/us\/healthcare\/mobile-info\/\">Mobile Info<\/a><\/li>\n<\/ul><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div id=\"pgc-5421-3-1\"  class=\"panel-grid-cell\" ><div id=\"panel-5421-3-1-0\" class=\"so-panel widget widget_siteorigin-panels-builder panel-first-child panel-last-child\" data-index=\"4\" ><div class=\"menu-2 panel-widget-style panel-widget-style-for-5421-3-1-0\" ><div id=\"pl-w65a11d1d36905\"  class=\"panel-layout\" ><div id=\"pg-w65a11d1d36905-0\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-w65a11d1d36905-0-0\"  class=\"panel-grid-cell\" ><div id=\"panel-w65a11d1d36905-0-0-0\" class=\"so-panel widget widget_sow-editor panel-first-child\" data-index=\"0\" ><div class=\"public-menu-header panel-widget-style panel-widget-style-for-w65a11d1d36905-0-0-0\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<h6>EMPLOYEES<\/h6>\n<\/div>\n<\/div><\/div><\/div><div id=\"panel-w65a11d1d36905-0-0-1\" class=\"so-panel widget widget_nav_menu panel-last-child\" data-index=\"1\" ><div class=\"public-menu-menu panel-widget-style panel-widget-style-for-w65a11d1d36905-0-0-1\" ><div class=\"menu-health_team-us-container\"><ul id=\"menu-health_team-us\" class=\"menu\"><li id=\"menu-item-5584\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-5584\"><a href=\"https:\/\/smart-cjm.com\/us\/healthcare\/reception\/\">Reception<\/a><\/li>\n<li id=\"menu-item-5585\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-5585\"><a href=\"https:\/\/smart-cjm.com\/us\/healthcare\/call-center\/\">Call center<\/a><\/li>\n<li id=\"menu-item-5586\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-5586\"><a href=\"https:\/\/smart-cjm.com\/us\/healthcare\/export-of-appointments\/\">Export of appointments<\/a><\/li>\n<\/ul><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div id=\"pgc-5421-3-2\"  class=\"panel-grid-cell\" ><div id=\"panel-5421-3-2-0\" class=\"so-panel widget widget_siteorigin-panels-builder panel-first-child panel-last-child\" data-index=\"5\" ><div class=\"menu-3 panel-widget-style panel-widget-style-for-5421-3-2-0\" ><div id=\"pl-w65a11d1d36b37\"  class=\"panel-layout\" ><div id=\"pg-w65a11d1d36b37-0\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-w65a11d1d36b37-0-0\"  class=\"panel-grid-cell\" ><div id=\"panel-w65a11d1d36b37-0-0-0\" class=\"so-panel widget widget_sow-editor panel-first-child\" data-index=\"0\" ><div class=\"public-menu-header panel-widget-style panel-widget-style-for-w65a11d1d36b37-0-0-0\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<h6>MANAGEMENT<\/h6>\n<\/div>\n<\/div><\/div><\/div><div id=\"panel-w65a11d1d36b37-0-0-1\" class=\"so-panel widget widget_nav_menu panel-last-child\" data-index=\"1\" ><div class=\"public-menu-menu panel-widget-style panel-widget-style-for-w65a11d1d36b37-0-0-1\" ><div class=\"menu-health_management-us-container\"><ul id=\"menu-health_management-us\" class=\"menu\"><li id=\"menu-item-5587\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-5587\"><a href=\"https:\/\/smart-cjm.com\/us\/healthcare\/dashboards-operations\/\">Dashboards &#038; Operations<\/a><\/li>\n<li id=\"menu-item-5588\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-5588\"><a href=\"https:\/\/smart-cjm.com\/us\/healthcare\/reporting\/\">Reporting<\/a><\/li>\n<li id=\"menu-item-5589\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-5589\"><a href=\"https:\/\/smart-cjm.com\/us\/healthcare\/business-intelligence\/\">Business Intelligence<\/a><\/li>\n<li id=\"menu-item-5590\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-5590\"><a href=\"https:\/\/smart-cjm.com\/us\/healthcare\/administration\/\">Administration<\/a><\/li>\n<\/ul><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div id=\"pg-5421-4\"  class=\"panel-grid panel-has-style\" ><div class=\"intro container-1024 panel-row-style panel-row-style-for-5421-4\" ><div id=\"pgc-5421-4-0\"  class=\"panel-grid-cell\" ><div id=\"panel-5421-4-0-0\" class=\"so-panel widget widget_sow-editor panel-first-child panel-last-child\" data-index=\"6\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<h2 style=\"text-align: center;\">SELF-SERVICE TERMINALS<\/h2>\n<h4 style=\"text-align: center;\">YOUR PATIENTS INDEPENDENTLY BOOK SELECTED SERVICES OR SIGN UP FOR THE BOOKED APPOINTMENT<\/h4>\n<p style=\"text-align: center;\">Our self-service terminals offer patients the possibility of a \u201cquick\u201d and easy registration process with integrated waiting ticket output in paper or on their smartphone. Let your patients take over the reconciliation of insurance master data.<\/p>\n<p style=\"text-align: center;\">As patients independently take a waiting ticket or sign up for an appointment, they minimize the workload of your employees and you can use them for other tasks. Built-in card readers allow insurance cards to be read to identify the patient.<\/p>\n<p style=\"text-align: center;\">In addition, initial information can be captured through guided workflows, data queries or fill-out forms. Chargeable services can be paid by the visitor and documents can be scanned.<\/p>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><div id=\"pg-5421-5\"  class=\"panel-grid panel-has-style\" ><div class=\"panel-row-style panel-row-style-for-5421-5\" ><div id=\"pgc-5421-5-0\"  class=\"panel-grid-cell\" ><div id=\"panel-5421-5-0-0\" class=\"so-panel widget widget_siteorigin-panels-builder panel-first-child panel-last-child\" data-index=\"7\" ><div id=\"pl-w65a11d1d36f56\"  class=\"panel-layout\" ><div id=\"pg-w65a11d1d36f56-0\"  class=\"panel-grid panel-has-style\" ><div class=\"container-1024 panel-row-style panel-row-style-for-w65a11d1d36f56-0\" ><div id=\"pgc-w65a11d1d36f56-0-0\"  class=\"panel-grid-cell\" ><div id=\"panel-w65a11d1d36f56-0-0-0\" class=\"so-panel widget widget_sow-editor panel-first-child panel-last-child\" data-index=\"0\" ><div class=\"list-cell panel-widget-style panel-widget-style-for-w65a11d1d36f56-0-0-0\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<h2 style=\"text-align: center;\">THE ADVANTAGES AT A GLANCE<\/h2>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><div id=\"pg-w65a11d1d36f56-1\"  class=\"panel-grid panel-has-style\" ><div class=\"highlight-cell flex highlight-image-row left panel-row-style panel-row-style-for-w65a11d1d36f56-1\" ><div id=\"pgc-w65a11d1d36f56-1-0\"  class=\"panel-grid-cell\" ><div id=\"panel-w65a11d1d36f56-1-0-0\" class=\"so-panel widget widget_siteorigin-panels-builder panel-first-child panel-last-child\" data-index=\"1\" ><div id=\"image-container\" class=\"panel-widget-style panel-widget-style-for-w65a11d1d36f56-1-0-0\" ><div id=\"pl-w6284db00b5e2f\"  class=\"panel-layout\" ><div id=\"pg-w6284db00b5e2f-0\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-w6284db00b5e2f-0-0\"  class=\"panel-grid-cell\" ><div id=\"panel-w6284db00b5e2f-0-0-0\" class=\"so-panel widget widget_sow-image panel-first-child panel-last-child\" data-index=\"0\" ><div class=\"sow-terminal panel-widget-style panel-widget-style-for-w6284db00b5e2f-0-0-0\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-image so-widget-sow-image-default-8b5b6f678277\"\n\t\t\t\n\t\t>\n<div class=\"sow-image-container\">\n\t\t<img \n\tsrc=\"https:\/\/smart-cjm.com\/wp-content\/uploads\/2022\/04\/smartcjm-modulunterseiten-stele.png\" width=\"408\" height=\"1281\" srcset=\"https:\/\/smart-cjm.com\/wp-content\/uploads\/2022\/04\/smartcjm-modulunterseiten-stele.png 408w, https:\/\/smart-cjm.com\/wp-content\/uploads\/2022\/04\/smartcjm-modulunterseiten-stele-96x300.png 96w, https:\/\/smart-cjm.com\/wp-content\/uploads\/2022\/04\/smartcjm-modulunterseiten-stele-326x1024.png 326w, https:\/\/smart-cjm.com\/wp-content\/uploads\/2022\/04\/smartcjm-modulunterseiten-stele-48x150.png 48w\" sizes=\"(max-width: 408px) 100vw, 408px\" alt=\"\" \t\tclass=\"so-widget-image\"\/>\n\t<\/div>\n\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div id=\"pgc-w65a11d1d36f56-1-1\"  class=\"panel-grid-cell\" ><div id=\"panel-w65a11d1d36f56-1-1-0\" class=\"so-panel widget widget_sow-editor panel-first-child\" data-index=\"2\" ><div class=\"list-cell panel-widget-style panel-widget-style-for-w65a11d1d36f56-1-1-0\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<p>Terminal to draw tickets for spontaneous patients, to book daily appointments, or to check in for an appointment<\/p>\n<\/div>\n<\/div><\/div><\/div><div id=\"panel-w65a11d1d36f56-1-1-1\" class=\"so-panel widget widget_sow-editor\" data-index=\"3\" ><div class=\"list-cell panel-widget-style panel-widget-style-for-w65a11d1d36f56-1-1-1\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<p>Freely configurable touch screen (picture elements, running line, etc.)<\/p>\n<\/div>\n<\/div><\/div><\/div><div id=\"panel-w65a11d1d36f56-1-1-2\" class=\"so-panel widget widget_sow-editor\" data-index=\"4\" ><div class=\"list-cell panel-widget-style panel-widget-style-for-w65a11d1d36f56-1-1-2\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<p>Operating times can be specified<\/p>\n<\/div>\n<\/div><\/div><\/div><div id=\"panel-w65a11d1d36f56-1-1-3\" class=\"so-panel widget widget_sow-editor\" data-index=\"5\" ><div class=\"list-cell panel-widget-style panel-widget-style-for-w65a11d1d36f56-1-1-3\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<p>Manual locking of the terminal is possible<\/p>\n<\/div>\n<\/div><\/div><\/div><div id=\"panel-w65a11d1d36f56-1-1-4\" class=\"so-panel widget widget_sow-editor\" data-index=\"6\" ><div class=\"list-cell panel-widget-style panel-widget-style-for-w65a11d1d36f56-1-1-4\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<p>Extension of the system by any number of languages<\/p>\n<\/div>\n<\/div><\/div><\/div><div id=\"panel-w65a11d1d36f56-1-1-5\" class=\"so-panel widget widget_sow-editor panel-last-child\" data-index=\"7\" ><div class=\"list-cell panel-widget-style panel-widget-style-for-w65a11d1d36f56-1-1-5\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<p>Barrier-free<\/p>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><div id=\"pg-w65a11d1d36f56-2\"  class=\"panel-grid panel-has-style\" ><div class=\"highlight-cell flex panel-row-style panel-row-style-for-w65a11d1d36f56-2\" ><div id=\"pgc-w65a11d1d36f56-2-0\"  class=\"panel-grid-cell\" ><div id=\"panel-w65a11d1d36f56-2-0-0\" class=\"so-panel widget widget_sow-editor panel-first-child\" data-index=\"8\" ><div class=\"list-cell panel-widget-style panel-widget-style-for-w65a11d1d36f56-2-0-0\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<p>Extension with TI card reader<\/p>\n<\/div>\n<\/div><\/div><\/div><div id=\"panel-w65a11d1d36f56-2-0-1\" class=\"so-panel widget widget_sow-editor\" data-index=\"9\" ><div class=\"list-cell panel-widget-style panel-widget-style-for-w65a11d1d36f56-2-0-1\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<p>QR reader for appointment check-ins<\/p>\n<\/div>\n<\/div><\/div><\/div><div id=\"panel-w65a11d1d36f56-2-0-2\" class=\"so-panel widget widget_sow-editor panel-last-child\" data-index=\"10\" ><div class=\"list-cell panel-widget-style panel-widget-style-for-w65a11d1d36f56-2-0-2\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<p>Credit card terminal for payment function<\/p>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>SMART PATIENT EXPERIENCE. SELF-SERVICE TERMINALS. SMART PATIENT EXPERIENCE. SELF-SERVICE TERMINALS.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":5493,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-5421","page","type-page","status-publish"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.0 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Self-Service Terminals - Smart-CJM<\/title>\n<meta name=\"description\" content=\"Warteschlangenmanagement, Aufrufanlage, Online Terminvereinbarung und Personenleitsystem von Smart CJM - den Customer Journey Management Experten aus Krefeld.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/smart-cjm.com\/us\/healthcare\/self-service-terminals\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Self-Service Terminals\" \/>\n<meta property=\"og:description\" content=\"SMART PATIENT EXPERIENCE. 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