The Austrian employment service (AMS) uses Smart Customer eXperience in a main building in Vienna with 350 offices and 70 other branches to process requests more efficiently and to optimize the service for job seekers and employers.
The state capital Hannover utilizes innovative indoor navigation and customer journey management from Smart CJM. By deploying these advanced technologies, visitor guidance is optimized, and the customer experience is significantly enhanced, making the city a pioneer in innovation.
The municipality of Oegstgeest implements the newest and most advanced appointment and Customer Journey Management from Smart CJM. This cutting-edge solution optimizes appointment management and significantly enhances citizen satisfaction through more efficient processes and clear instructions. The client, municipality of Oegstgeest, is enthusiastic and appreciates the customer-centric approach of Smart CJM.
IKK classic is the leading company in artisanal health insurance and one of the major health insurers in Germany. By integrating the Smart CJM solution, customer and employee satisfaction increased, and the quality and efficiency of customer service improved.
Through the integration of Smart CJM, ADAC has created an intelligent bridge between the online and offline world. This implementation allows ADAC to provide its customers with an optimal customer experience, significantly improving efficiency and satisfaction.
Bicycle retailer Lörper increased employee and customer satisfaction by 35% and boosted sales by 5% through the use of Smart CJM solutions. This innovative approach has significantly improved their business performance, demonstrating the effectiveness of advanced customer journey management technology in the retail sector.
