{"id":3775,"date":"2022-04-27T14:31:05","date_gmt":"2022-04-27T12:31:05","guid":{"rendered":"https:\/\/smart-cjm.com\/healthcare\/callcenter\/"},"modified":"2025-01-28T15:27:07","modified_gmt":"2025-01-28T14:27:07","slug":"callcenter","status":"publish","type":"page","link":"https:\/\/smart-cjm.com\/nl\/gezondheidszorg\/callcenter\/","title":{"rendered":"Callcenter"},"content":{"rendered":"<div id=\"pl-3775\"  class=\"panel-layout\" ><div id=\"pg-3775-0\"  class=\"panel-grid panel-has-style\" ><div class=\"image-header-row desktop siteorigin-panels-stretch panel-row-style panel-row-style-for-3775-0\" data-stretch-type=\"full-width-stretch\" ><div id=\"pgc-3775-0-0\"  class=\"panel-grid-cell\" ><div id=\"panel-3775-0-0-0\" class=\"so-panel widget widget_sow-editor panel-first-child panel-last-child\" data-index=\"0\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<div class=\"header-image-text-wrapper\">\n<h1 style=\"text-align: left;\">SMART PATIENT EXPERIENCE.<\/h1>\n<h1 style=\"text-align: left;\">CALL-CENTER.<\/h1>\n<\/div><\/div>\n<\/div><\/div><\/div><\/div><\/div><div id=\"pg-3775-1\"  class=\"panel-grid panel-has-style\" ><div class=\"image-header-row mobile siteorigin-panels-stretch panel-row-style panel-row-style-for-3775-1\" data-stretch-type=\"full-width-stretch\" ><div id=\"pgc-3775-1-0\"  class=\"panel-grid-cell\" ><div id=\"panel-3775-1-0-0\" class=\"so-panel widget widget_sow-editor panel-first-child panel-last-child\" data-index=\"1\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t><h3 class=\"widget-title\">  <\/h3>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<div class=\"header-image-text-wrapper\">\n<h1 style=\"text-align: left;\">SMART PATIENT EXPERIENCE.<\/h1>\n<h1 style=\"text-align: left;\">CALL-CENTER.<\/h1>\n<\/div><\/div>\n<\/div><\/div><\/div><\/div><\/div><div id=\"pg-3775-2\"  class=\"panel-grid panel-has-style\" ><div class=\"container-1200 breadcrumbs-container panel-row-style panel-row-style-for-3775-2\" ><div id=\"pgc-3775-2-0\"  class=\"panel-grid-cell\" >    <div class=\"breadcrumbs\" typeof=\"BreadcrumbList\" vocab=\"https:\/\/schema.org\/\">\r\n        <span property=\"itemListElement\" typeof=\"ListItem\"><a property=\"item\" typeof=\"WebPage\" title=\"Ga naar Smart-CJM.\" href=\"https:\/\/smart-cjm.com\/nl\/\" class=\"home\" aria-current=\"page\"><span property=\"name\">Smart-CJM<\/span><\/a><meta property=\"position\" content=\"1\"><\/span>    <\/div>\r\n   \r\n <div id=\"panel-3775-2-0-0\" class=\"so-panel widget widget_sow-editor panel-first-child panel-last-child\" data-index=\"2\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><div id=\"pg-3775-3\"  class=\"panel-grid panel-has-style\" ><div class=\"container-1200 public-menu panel-row-style panel-row-style-for-3775-3\" ><div id=\"pgc-3775-3-0\"  class=\"panel-grid-cell\" ><div id=\"panel-3775-3-0-0\" class=\"so-panel widget widget_siteorigin-panels-builder panel-first-child panel-last-child\" data-index=\"3\" ><div class=\"menu-1 panel-widget-style panel-widget-style-for-3775-3-0-0\" ><div id=\"pl-w627b72dc1f7a8\"  class=\"panel-layout\" ><div id=\"pg-w627b72dc1f7a8-0\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-w627b72dc1f7a8-0-0\"  class=\"panel-grid-cell\" ><div id=\"panel-w627b72dc1f7a8-0-0-0\" class=\"so-panel widget widget_sow-editor panel-first-child\" data-index=\"0\" ><div class=\"public-menu-header panel-widget-style panel-widget-style-for-w627b72dc1f7a8-0-0-0\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<h6>PATIENTEN<\/h6>\n<\/div>\n<\/div><\/div><\/div><div id=\"panel-w627b72dc1f7a8-0-0-1\" class=\"so-panel widget widget_nav_menu panel-last-child\" data-index=\"1\" ><div class=\"public-menu-menu panel-widget-style panel-widget-style-for-w627b72dc1f7a8-0-0-1\" ><div class=\"menu-health_customers-nl-container\"><ul id=\"menu-health_customers-nl\" class=\"menu\"><li id=\"menu-item-3873\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-3873\"><a href=\"https:\/\/smart-cjm.com\/nl\/gezondheidszorg\/online-afspraken\/\">Online afspraken<\/a><\/li>\n<li id=\"menu-item-3874\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-3874\"><a href=\"https:\/\/smart-cjm.com\/nl\/gezondheidszorg\/zelfbedieningskiosken\/\">Zelfbedieningskiosken<\/a><\/li>\n<li id=\"menu-item-3875\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-3875\"><a href=\"https:\/\/smart-cjm.com\/nl\/gezondheidszorg\/live-ticket\/\">Live Ticket<\/a><\/li>\n<li id=\"menu-item-3876\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-3876\"><a href=\"https:\/\/smart-cjm.com\/nl\/gezondheidszorg\/mobile-info\/\">Mobile Info<\/a><\/li>\n<\/ul><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div id=\"pgc-3775-3-1\"  class=\"panel-grid-cell\" ><div id=\"panel-3775-3-1-0\" class=\"so-panel widget widget_siteorigin-panels-builder panel-first-child panel-last-child\" data-index=\"4\" ><div class=\"menu-2 panel-widget-style panel-widget-style-for-3775-3-1-0\" ><div id=\"pl-w627b72dc1ff13\"  class=\"panel-layout\" ><div id=\"pg-w627b72dc1ff13-0\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-w627b72dc1ff13-0-0\"  class=\"panel-grid-cell\" ><div id=\"panel-w627b72dc1ff13-0-0-0\" class=\"so-panel widget widget_sow-editor panel-first-child\" data-index=\"0\" ><div class=\"public-menu-header panel-widget-style panel-widget-style-for-w627b72dc1ff13-0-0-0\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<h6>MEDEWERKERS<\/h6>\n<\/div>\n<\/div><\/div><\/div><div id=\"panel-w627b72dc1ff13-0-0-1\" class=\"so-panel widget widget_nav_menu panel-last-child\" data-index=\"1\" ><div class=\"public-menu-menu panel-widget-style panel-widget-style-for-w627b72dc1ff13-0-0-1\" ><div class=\"menu-health_team-nl-container\"><ul id=\"menu-health_team-nl\" class=\"menu\"><li id=\"menu-item-3877\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-3877\"><a href=\"https:\/\/smart-cjm.com\/nl\/gezondheidszorg\/receptie\/\">Receptie<\/a><\/li>\n<li id=\"menu-item-3878\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-3878\"><a href=\"https:\/\/smart-cjm.com\/nl\/gezondheidszorg\/callcenter\/\">Callcenter<\/a><\/li>\n<li id=\"menu-item-3879\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-3879\"><a href=\"https:\/\/smart-cjm.com\/nl\/gezondheidszorg\/balie\/\">Balie<\/a><\/li>\n<\/ul><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div id=\"pgc-3775-3-2\"  class=\"panel-grid-cell\" ><div id=\"panel-3775-3-2-0\" class=\"so-panel widget widget_siteorigin-panels-builder panel-first-child panel-last-child\" data-index=\"5\" ><div class=\"menu-3 panel-widget-style panel-widget-style-for-3775-3-2-0\" ><div id=\"pl-w627b725cebb36\"  class=\"panel-layout\" ><div id=\"pg-w627b725cebb36-0\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-w627b725cebb36-0-0\"  class=\"panel-grid-cell\" ><div id=\"panel-w627b725cebb36-0-0-0\" class=\"so-panel widget widget_sow-editor panel-first-child\" data-index=\"0\" ><div class=\"public-menu-header panel-widget-style panel-widget-style-for-w627b725cebb36-0-0-0\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<h6>MANAGEMENT<\/h6>\n<\/div>\n<\/div><\/div><\/div><div id=\"panel-w627b725cebb36-0-0-1\" class=\"so-panel widget widget_nav_menu panel-last-child\" data-index=\"1\" ><div class=\"public-menu-menu panel-widget-style panel-widget-style-for-w627b725cebb36-0-0-1\" ><div class=\"menu-health_management-nl-container\"><ul id=\"menu-health_management-nl\" class=\"menu\"><li id=\"menu-item-3880\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-3880\"><a href=\"https:\/\/smart-cjm.com\/nl\/gezondheidszorg\/dashboards-operations\/\">Dashboards &#038; Operations<\/a><\/li>\n<li id=\"menu-item-3881\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-3881\"><a href=\"https:\/\/smart-cjm.com\/nl\/gezondheidszorg\/rapportages\/\">Rapportages<\/a><\/li>\n<li id=\"menu-item-3882\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-3882\"><a href=\"https:\/\/smart-cjm.com\/nl\/gezondheidszorg\/business-intelligence\/\">Business Intelligence<\/a><\/li>\n<li id=\"menu-item-3883\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-3883\"><a href=\"https:\/\/smart-cjm.com\/nl\/gezondheidszorg\/administratie\/\">Administratie<\/a><\/li>\n<\/ul><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div id=\"pg-3775-4\"  class=\"panel-grid panel-has-style\" ><div class=\"intro container-1024 panel-row-style panel-row-style-for-3775-4\" ><div id=\"pgc-3775-4-0\"  class=\"panel-grid-cell\" ><div id=\"panel-3775-4-0-0\" class=\"so-panel widget widget_sow-editor panel-first-child panel-last-child\" data-index=\"6\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<h2 style=\"text-align: center;\">CALL-CENTER<\/h2>\n<p style=\"text-align: center;\">De callcentermodule biedt pati\u00ebnten die telefonisch contact opnemen de mogelijkheid om eenvoudig een afspraak te maken. Dit proces is volledig ge\u00efntegreerd in het systeem, zodat zowel telefonische als online boekingen in real-time worden bijgewerkt. Hierdoor is er altijd een actueel overzicht van alle agenda-boekingen, wat zorgt voor een effici\u00ebnte en foutloze planning.<\/p>\n<p style=\"text-align: center;\">Medewerkers van het callcenter kunnen direct een afspraak inplannen, waarbij ze toegang hebben tot relevante pati\u00ebntgegevens en beschikbare tijdslots. Dit stelt hen in staat om snel en klantvriendelijk te werken. De benodigde persoonsgegevens worden veilig geregistreerd, zodat er geen dubbele boekingen of misverstanden ontstaan.<\/p>\n<p style=\"text-align: center;\">Dankzij de integratie van de callcentermodule met het bestaande systeem kunnen medewerkers niet alleen afspraken beheren, maar ook aanvullende pati\u00ebntinformatie opvragen en wijzigingen eenvoudig doorvoeren. Dit verbetert de servicekwaliteit en verhoogt de tevredenheid van zowel pati\u00ebnten als medewerkers.<\/p>\n<p style=\"text-align: center;\">Met deze geavanceerde callcenter-oplossing wordt telefonische communicatie naadloos verbonden met digitale workflows, waardoor ziekenhuizen en medische instellingen optimaal gebruik kunnen maken van hun middelen en een soepele pati\u00ebntenervaring kunnen garanderen.<\/p>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><div id=\"pg-3775-5\"  class=\"panel-grid panel-has-style\" ><div class=\"panel-row-style panel-row-style-for-3775-5\" ><div id=\"pgc-3775-5-0\"  class=\"panel-grid-cell\" ><div id=\"panel-3775-5-0-0\" class=\"so-panel widget widget_siteorigin-panels-builder panel-first-child panel-last-child\" data-index=\"7\" ><div id=\"pl-w627b72dc20885\"  class=\"panel-layout\" ><div id=\"pg-w627b72dc20885-0\"  class=\"panel-grid panel-has-style\" ><div class=\"container-1024 panel-row-style panel-row-style-for-w627b72dc20885-0\" ><div id=\"pgc-w627b72dc20885-0-0\"  class=\"panel-grid-cell\" ><div id=\"panel-w627b72dc20885-0-0-0\" class=\"so-panel widget widget_sow-editor panel-first-child panel-last-child\" data-index=\"0\" ><div class=\"list-cell panel-widget-style panel-widget-style-for-w627b72dc20885-0-0-0\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<h2 style=\"text-align: center;\">DE VOORDELEN IN EEN OOGOPSLAG<\/h2>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><div id=\"pg-w627b72dc20885-1\"  class=\"panel-grid panel-has-style\" ><div class=\"highlight-cell flex highlight-image-row left panel-row-style panel-row-style-for-w627b72dc20885-1\" ><div id=\"pgc-w627b72dc20885-1-0\"  class=\"panel-grid-cell\" ><div id=\"panel-w627b72dc20885-1-0-0\" class=\"so-panel widget widget_siteorigin-panels-builder panel-first-child panel-last-child\" data-index=\"1\" ><div id=\"image-container\" class=\"panel-widget-style panel-widget-style-for-w627b72dc20885-1-0-0\" ><div id=\"pl-w627b72dc20aa2\"  class=\"panel-layout\" ><div id=\"pg-w627b72dc20aa2-0\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-w627b72dc20aa2-0-0\"  class=\"panel-grid-cell\" ><div id=\"panel-w627b72dc20aa2-0-0-0\" class=\"so-panel widget widget_sow-image panel-first-child panel-last-child\" data-index=\"0\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-image so-widget-sow-image-default-8b5b6f678277\"\n\t\t\t\n\t\t>\n<div class=\"sow-image-container\">\n\t\t<img \n\tsrc=\"https:\/\/smart-cjm.com\/wp-content\/uploads\/2022\/05\/healthcare-callcenter.png\" width=\"736\" height=\"740\" srcset=\"https:\/\/smart-cjm.com\/wp-content\/uploads\/2022\/05\/healthcare-callcenter.png 736w, https:\/\/smart-cjm.com\/wp-content\/uploads\/2022\/05\/healthcare-callcenter-298x300.png 298w, https:\/\/smart-cjm.com\/wp-content\/uploads\/2022\/05\/healthcare-callcenter-150x150.png 150w\" sizes=\"(max-width: 736px) 100vw, 736px\" alt=\"\" \t\tclass=\"so-widget-image\"\/>\n\t<\/div>\n\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div id=\"pgc-w627b72dc20885-1-1\"  class=\"panel-grid-cell\" ><div id=\"panel-w627b72dc20885-1-1-0\" class=\"so-panel widget widget_sow-editor panel-first-child\" data-index=\"2\" ><div class=\"list-cell panel-widget-style panel-widget-style-for-w627b72dc20885-1-1-0\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<p>Gemakkelijk afspraken maken door medewerkers<\/p>\n<\/div>\n<\/div><\/div><\/div><div id=\"panel-w627b72dc20885-1-1-1\" class=\"so-panel widget widget_sow-editor\" data-index=\"3\" ><div class=\"list-cell panel-widget-style panel-widget-style-for-w627b72dc20885-1-1-1\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<p>Filter- en zoekfuncties voor ingevoerde afspraken<\/p>\n<\/div>\n<\/div><\/div><\/div><div id=\"panel-w627b72dc20885-1-1-2\" class=\"so-panel widget widget_sow-editor\" data-index=\"4\" ><div class=\"list-cell panel-widget-style panel-widget-style-for-w627b72dc20885-1-1-2\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<p>Activering, wijziging en annuleren van afspraken en automatische verzending van de desbetreffende e-mail aan de patient<\/p>\n<\/div>\n<\/div><\/div><\/div><div id=\"panel-w627b72dc20885-1-1-3\" class=\"so-panel widget widget_sow-editor\" data-index=\"5\" ><div class=\"list-cell panel-widget-style panel-widget-style-for-w627b72dc20885-1-1-3\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<p>Toegangs- en bewerkingsrechten voor interne medewerkers<\/p>\n<\/div>\n<\/div><\/div><\/div><div id=\"panel-w627b72dc20885-1-1-4\" class=\"so-panel widget widget_sow-editor\" data-index=\"6\" ><div class=\"list-cell panel-widget-style panel-widget-style-for-w627b72dc20885-1-1-4\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<p>Afdrukken van afsprakenlijsten<\/p>\n<\/div>\n<\/div><\/div><\/div><div id=\"panel-w627b72dc20885-1-1-5\" class=\"so-panel widget widget_sow-editor panel-last-child\" data-index=\"7\" ><div class=\"list-cell panel-widget-style panel-widget-style-for-w627b72dc20885-1-1-5\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<p>Export van afspraken<\/p>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>SMART PATIENT EXPERIENCE. CALL-CENTER. SMART PATIENT EXPERIENCE. CALL-CENTER.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":3608,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-3775","page","type-page","status-publish"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.0 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Callcenter - Smart-CJM<\/title>\n<meta name=\"description\" content=\"Live afspraken boeken per telefoon met de callcenter module. 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