{"id":3731,"date":"2022-04-27T13:41:59","date_gmt":"2022-04-27T11:41:59","guid":{"rendered":"https:\/\/smart-cjm.com\/public-authorities\/business-intelligence\/"},"modified":"2022-05-11T07:35:35","modified_gmt":"2022-05-11T05:35:35","slug":"business-intelligence","status":"publish","type":"page","link":"https:\/\/smart-cjm.com\/nl\/overheidsinstanties\/business-intelligence\/","title":{"rendered":"Business Intelligence"},"content":{"rendered":"<div id=\"pl-3731\"  class=\"panel-layout\" ><div id=\"pg-3731-0\"  class=\"panel-grid panel-has-style\" ><div class=\"image-header-row desktop siteorigin-panels-stretch panel-row-style panel-row-style-for-3731-0\" data-stretch-type=\"full-stretched\" ><div id=\"pgc-3731-0-0\"  class=\"panel-grid-cell\" ><div id=\"panel-3731-0-0-0\" class=\"so-panel widget widget_sow-editor panel-first-child panel-last-child\" data-index=\"0\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<div class=\"header-image-text-wrapper\">\n<h1 style=\"text-align: center;\">SMART CX<\/h1>\n<h1 style=\"text-align: center;\">BUSINESS INTELLIGENCE.<\/h1>\n<\/div><\/div>\n<\/div><\/div><\/div><\/div><\/div><div id=\"pg-3731-1\"  class=\"panel-grid panel-has-style\" ><div class=\"image-header-row mobile siteorigin-panels-stretch panel-row-style panel-row-style-for-3731-1\" data-stretch-type=\"full-stretched\" ><div id=\"pgc-3731-1-0\"  class=\"panel-grid-cell\" ><div id=\"panel-3731-1-0-0\" class=\"so-panel widget widget_sow-editor panel-first-child panel-last-child\" data-index=\"1\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<div class=\"header-image-text-wrapper\">\n<h1 style=\"text-align: center;\">SMART CX<\/h1>\n<h1 style=\"text-align: center;\">BUSINESS INTELLIGENCE.<\/h1>\n<\/div><\/div>\n<\/div><\/div><\/div><\/div><\/div><div id=\"pg-3731-2\"  class=\"panel-grid panel-has-style\" ><div class=\"container-1200 breadcrumbs-container panel-row-style panel-row-style-for-3731-2\" ><div id=\"pgc-3731-2-0\"  class=\"panel-grid-cell\" >    <div class=\"breadcrumbs\" typeof=\"BreadcrumbList\" vocab=\"https:\/\/schema.org\/\">\r\n        <span property=\"itemListElement\" typeof=\"ListItem\"><a property=\"item\" typeof=\"WebPage\" title=\"Ga naar Smart-CJM.\" href=\"https:\/\/smart-cjm.com\/nl\/\" class=\"home\" aria-current=\"page\"><span property=\"name\">Smart-CJM<\/span><\/a><meta property=\"position\" content=\"1\"><\/span>    <\/div>\r\n   \r\n <div id=\"panel-3731-2-0-0\" class=\"so-panel widget widget_sow-editor panel-first-child panel-last-child\" data-index=\"2\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><div id=\"pg-3731-3\"  class=\"panel-grid panel-has-style\" ><div class=\"container-1200 public-menu panel-row-style panel-row-style-for-3731-3\" ><div id=\"pgc-3731-3-0\"  class=\"panel-grid-cell\" ><div id=\"panel-3731-3-0-0\" class=\"so-panel widget widget_siteorigin-panels-builder panel-first-child panel-last-child\" data-index=\"3\" ><div class=\"menu-1 panel-widget-style panel-widget-style-for-3731-3-0-0\" ><div id=\"pl-w627b4b277cd6d\"  class=\"panel-layout\" ><div id=\"pg-w627b4b277cd6d-0\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-w627b4b277cd6d-0-0\"  class=\"panel-grid-cell\" ><div id=\"panel-w627b4b277cd6d-0-0-0\" class=\"so-panel widget widget_sow-editor panel-first-child\" data-index=\"0\" ><div class=\"public-menu-header panel-widget-style panel-widget-style-for-w627b4b277cd6d-0-0-0\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<h6>KLANTEN<\/h6>\n<\/div>\n<\/div><\/div><\/div><div id=\"panel-w627b4b277cd6d-0-0-1\" class=\"so-panel widget widget_nav_menu panel-last-child\" data-index=\"1\" ><div class=\"public-menu-menu panel-widget-style panel-widget-style-for-w627b4b277cd6d-0-0-1\" ><div class=\"menu-public_customers-nl-container\"><ul id=\"menu-public_customers-nl\" class=\"menu\"><li id=\"menu-item-3862\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-3862\"><a href=\"https:\/\/smart-cjm.com\/nl\/overheidsinstanties\/online-afspraak\/\">Online afspraak<\/a><\/li>\n<li id=\"menu-item-3863\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-3863\"><a href=\"https:\/\/smart-cjm.com\/nl\/overheidsinstanties\/zelfbedieningskiosken\/\">Zelfbedieningskiosken<\/a><\/li>\n<li id=\"menu-item-3864\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-3864\"><a href=\"https:\/\/smart-cjm.com\/nl\/overheidsinstanties\/live-ticket\/\">Live Ticket<\/a><\/li>\n<li id=\"menu-item-3865\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-3865\"><a href=\"https:\/\/smart-cjm.com\/nl\/overheidsinstanties\/mobile-info\/\">Mobile Info<\/a><\/li>\n<\/ul><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div id=\"pgc-3731-3-1\"  class=\"panel-grid-cell\" ><div id=\"panel-3731-3-1-0\" class=\"so-panel widget widget_siteorigin-panels-builder panel-first-child panel-last-child\" data-index=\"4\" ><div class=\"menu-2 panel-widget-style panel-widget-style-for-3731-3-1-0\" ><div id=\"pl-w627b4b277d5a8\"  class=\"panel-layout\" ><div id=\"pg-w627b4b277d5a8-0\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-w627b4b277d5a8-0-0\"  class=\"panel-grid-cell\" ><div id=\"panel-w627b4b277d5a8-0-0-0\" class=\"so-panel widget widget_sow-editor panel-first-child\" data-index=\"0\" ><div class=\"public-menu-header panel-widget-style panel-widget-style-for-w627b4b277d5a8-0-0-0\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<h6>MEDEWERKERS<\/h6>\n<\/div>\n<\/div><\/div><\/div><div id=\"panel-w627b4b277d5a8-0-0-1\" class=\"so-panel widget widget_nav_menu panel-last-child\" data-index=\"1\" ><div class=\"public-menu-menu panel-widget-style panel-widget-style-for-w627b4b277d5a8-0-0-1\" ><div class=\"menu-public_team-nl-container\"><ul id=\"menu-public_team-nl\" class=\"menu\"><li id=\"menu-item-3866\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-3866\"><a href=\"https:\/\/smart-cjm.com\/nl\/overheidsinstanties\/receptie\/\">Receptie<\/a><\/li>\n<li id=\"menu-item-3867\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-3867\"><a href=\"https:\/\/smart-cjm.com\/nl\/overheidsinstanties\/callcenter\/\">Call-Center<\/a><\/li>\n<li id=\"menu-item-3868\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-3868\"><a href=\"https:\/\/smart-cjm.com\/nl\/overheidsinstanties\/balie\/\">Balie<\/a><\/li>\n<\/ul><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div id=\"pgc-3731-3-2\"  class=\"panel-grid-cell\" ><div id=\"panel-3731-3-2-0\" class=\"so-panel widget widget_siteorigin-panels-builder panel-first-child panel-last-child\" data-index=\"5\" ><div class=\"menu-3 panel-widget-style panel-widget-style-for-3731-3-2-0\" ><div id=\"pl-w627b4b277dced\"  class=\"panel-layout\" ><div id=\"pg-w627b4b277dced-0\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-w627b4b277dced-0-0\"  class=\"panel-grid-cell\" ><div id=\"panel-w627b4b277dced-0-0-0\" class=\"so-panel widget widget_sow-editor panel-first-child\" data-index=\"0\" ><div class=\"public-menu-header panel-widget-style panel-widget-style-for-w627b4b277dced-0-0-0\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<h6>MANAGEMENT<\/h6>\n<\/div>\n<\/div><\/div><\/div><div id=\"panel-w627b4b277dced-0-0-1\" class=\"so-panel widget widget_nav_menu panel-last-child\" data-index=\"1\" ><div class=\"public-menu-menu panel-widget-style panel-widget-style-for-w627b4b277dced-0-0-1\" ><div class=\"menu-public_management-nl-container\"><ul id=\"menu-public_management-nl\" class=\"menu\"><li id=\"menu-item-3869\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-3869\"><a href=\"https:\/\/smart-cjm.com\/nl\/overheidsinstanties\/dashboards-operations\/\">Dashboards &#038; Operations<\/a><\/li>\n<li id=\"menu-item-3870\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-3870\"><a href=\"https:\/\/smart-cjm.com\/nl\/overheidsinstanties\/rapportages\/\">Rapportages<\/a><\/li>\n<li id=\"menu-item-3871\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-3871\"><a href=\"https:\/\/smart-cjm.com\/nl\/overheidsinstanties\/business-intelligence\/\">Business Intelligence<\/a><\/li>\n<li id=\"menu-item-3872\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-3872\"><a href=\"https:\/\/smart-cjm.com\/nl\/overheidsinstanties\/administratie\/\">Administratie<\/a><\/li>\n<\/ul><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div id=\"pg-3731-4\"  class=\"panel-grid panel-has-style\" ><div class=\"intro container-1024 panel-row-style panel-row-style-for-3731-4\" ><div id=\"pgc-3731-4-0\"  class=\"panel-grid-cell\" ><div id=\"panel-3731-4-0-0\" class=\"so-panel widget widget_sow-editor panel-first-child panel-last-child\" data-index=\"6\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<h2 style=\"text-align: center;\">BUSINESS INTELLIGENCE<\/h2>\n<h4 style=\"text-align: center;\">DATA ZIJN DE MEEST WAARDEVOLLE GEGEVENS VAN HET DIGITALE TIJDPERK - GEBRUIK UW GEGEVENS VOOR PLANNING IN DE TOEKOMST.<\/h4>\n<p style=\"text-align: center;\">JElke interactie van uw klanten met het systeem wordt geanonimiseerd en van een tijdstempel voorzien in de database. Met behulp van onze standaard rapportagetools kunnen uw bezoekersstromen in detail worden ge\u00ebvalueerd. Veel klanten gebruiken deze gegevens voor resourceplanning of procesoptimalisatie.<\/p>\n<p style=\"text-align: center;\">Uw database groeit voortdurend en stelt u in staat om op basis van actuele en historische gegevens steeds nauwkeurigere voorspellingen te doen over uw bezoekersstromen in de toekomst. Zo kunt u beter plannen om uw bezoekers een optimale service en ervaring te bieden.<\/p>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><div id=\"pg-3731-5\"  class=\"panel-grid panel-has-style\" ><div class=\"panel-row-style panel-row-style-for-3731-5\" ><div id=\"pgc-3731-5-0\"  class=\"panel-grid-cell\" ><div id=\"panel-3731-5-0-0\" class=\"so-panel widget widget_siteorigin-panels-builder panel-first-child panel-last-child\" data-index=\"7\" ><div id=\"pl-w627b4b277e53a\"  class=\"panel-layout\" ><div id=\"pg-w627b4b277e53a-0\"  class=\"panel-grid panel-has-style\" ><div class=\"container-1024 panel-row-style panel-row-style-for-w627b4b277e53a-0\" ><div id=\"pgc-w627b4b277e53a-0-0\"  class=\"panel-grid-cell\" ><div id=\"panel-w627b4b277e53a-0-0-0\" class=\"so-panel widget widget_sow-editor panel-first-child panel-last-child\" data-index=\"0\" ><div class=\"list-cell panel-widget-style panel-widget-style-for-w627b4b277e53a-0-0-0\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<h2 style=\"text-align: center;\">DE VOORDELEN IN EEN OOGOPSLAG<\/h2>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><div id=\"pg-w627b4b277e53a-1\"  class=\"panel-grid panel-has-style\" ><div class=\"highlight-cell flex highlight-image-row right panel-row-style panel-row-style-for-w627b4b277e53a-1\" ><div id=\"pgc-w627b4b277e53a-1-0\"  class=\"panel-grid-cell\" ><div id=\"panel-w627b4b277e53a-1-0-0\" class=\"so-panel widget widget_sow-editor panel-first-child\" data-index=\"1\" ><div class=\"list-cell panel-widget-style panel-widget-style-for-w627b4b277e53a-1-0-0\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<p>Rolgebaseerde toegang tot rapporten over alle locaties binnen een klant of over afzonderlijke locaties, afhankelijk van de autorisatie<\/p>\n<\/div>\n<\/div><\/div><\/div><div id=\"panel-w627b4b277e53a-1-0-1\" class=\"so-panel widget widget_sow-editor\" data-index=\"2\" ><div class=\"list-cell panel-widget-style panel-widget-style-for-w627b4b277e53a-1-0-1\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<p>Statistieken over bezoekers met verdeling over weekdagen als staafdiagram of taartdiagram<\/p>\n<\/div>\n<\/div><\/div><\/div><div id=\"panel-w627b4b277e53a-1-0-2\" class=\"so-panel widget widget_sow-editor\" data-index=\"3\" ><div class=\"list-cell panel-widget-style panel-widget-style-for-w627b4b277e53a-1-0-2\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<p>Filteropties volgens jaren, maanden, dagen, configureerbare periode, locaties, diensten<\/p>\n<\/div>\n<\/div><\/div><\/div><div id=\"panel-w627b4b277e53a-1-0-3\" class=\"so-panel widget widget_sow-editor\" data-index=\"4\" ><div class=\"list-cell panel-widget-style panel-widget-style-for-w627b4b277e53a-1-0-3\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<p>Voorspellend analytisch beheer van toekomstige bezoekersstromen<\/p>\n<\/div>\n<\/div><\/div><\/div><div id=\"panel-w627b4b277e53a-1-0-4\" class=\"so-panel widget widget_sow-editor\" data-index=\"5\" ><div class=\"list-cell panel-widget-style panel-widget-style-for-w627b4b277e53a-1-0-4\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<p>Individueel ontwerp van analyses op de data mogelijk<\/p>\n<\/div>\n<\/div><\/div><\/div><div id=\"panel-w627b4b277e53a-1-0-5\" class=\"so-panel widget widget_sow-editor panel-last-child\" data-index=\"6\" ><div class=\"list-cell panel-widget-style panel-widget-style-for-w627b4b277e53a-1-0-5\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<p>Gedetailleerde gegevensanalyse met standaard BI-instrumenten<\/p>\n<\/div>\n<\/div><\/div><\/div><\/div><div id=\"pgc-w627b4b277e53a-1-1\"  class=\"panel-grid-cell\" ><div id=\"panel-w627b4b277e53a-1-1-0\" class=\"so-panel widget widget_siteorigin-panels-builder panel-first-child panel-last-child\" data-index=\"7\" ><div id=\"image-container\" class=\"panel-widget-style panel-widget-style-for-w627b4b277e53a-1-1-0\" ><div id=\"pl-w627b4b277f3b3\"  class=\"panel-layout\" ><div id=\"pg-w627b4b277f3b3-0\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-w627b4b277f3b3-0-0\"  class=\"panel-grid-cell\" ><div id=\"panel-w627b4b277f3b3-0-0-0\" class=\"so-panel widget widget_sow-image panel-first-child panel-last-child\" data-index=\"0\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-image so-widget-sow-image-default-8b5b6f678277\"\n\t\t\t\n\t\t>\n<div class=\"sow-image-container\">\n\t\t<img \n\tsrc=\"https:\/\/smart-cjm.com\/wp-content\/uploads\/2022\/05\/public-authorities-business-intelligence.png\" width=\"736\" height=\"740\" srcset=\"https:\/\/smart-cjm.com\/wp-content\/uploads\/2022\/05\/public-authorities-business-intelligence.png 736w, https:\/\/smart-cjm.com\/wp-content\/uploads\/2022\/05\/public-authorities-business-intelligence-298x300.png 298w, https:\/\/smart-cjm.com\/wp-content\/uploads\/2022\/05\/public-authorities-business-intelligence-150x150.png 150w\" sizes=\"(max-width: 736px) 100vw, 736px\" alt=\"\" \t\tclass=\"so-widget-image\"\/>\n\t<\/div>\n\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>SMART CX BUSINESS INTELLIGENCE. SMART CX BUSINESS INTELLIGENCE.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":3617,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-3731","page","type-page","status-publish"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.0 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Business Intelligence - Smart-CJM<\/title>\n<meta name=\"description\" content=\"Warteschlangenmanagement, Aufrufanlage, Online Terminvereinbarung und Personenleitsystem von Smart CJM - den Customer Journey Management Experten aus Krefeld.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/smart-cjm.com\/nl\/overheidsinstanties\/business-intelligence\/\" \/>\n<meta property=\"og:locale\" content=\"nl_NL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Business Intelligence\" \/>\n<meta property=\"og:description\" content=\"SMART CX BUSINESS INTELLIGENCE. 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