{"id":3597,"date":"2022-04-21T14:54:44","date_gmt":"2022-04-21T12:54:44","guid":{"rendered":"https:\/\/smart-cjm.com\/unternehmen\/"},"modified":"2026-02-05T15:22:08","modified_gmt":"2026-02-05T14:22:08","slug":"onderneming","status":"publish","type":"page","link":"https:\/\/smart-cjm.com\/nl\/onderneming\/","title":{"rendered":"ONDERNEMING"},"content":{"rendered":"
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Because time is valuable<\/h1>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div>
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Because time is valuable<\/h1>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div>
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 <\/p>\n

ONDERNEMING<\/h1>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div>
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Wij zijn een full-service aanbieder van Customer Journey Management met hoofdkantoor in Duitsland en kantoren in de VS en de VAE. Sinds de oprichting in 2019 biedt het bedrijf modulaire oplossingen zoals wachtrijbeheer, online afspraakplanning, bewegwijzering, live ticketing, mobiele meldingen en business intelligence dashboards. Het Smart eXperience-platform wordt gebruikt in de publieke sector, de gezondheidszorg, de detailhandel en de financi\u00eble sector, en integreert on-site terminals, callcenters, selfservicekiosken en displays. De oplossing ondersteunt zowel cloud- als on-premise implementaties, met gecentraliseerd beheer en realtime analyses. Smart CJM verzamelt anonieme, getimestampte bezoekersgegevens om processen te optimaliseren en de servicekwaliteit te verbeteren. Dashboards visualiseren wachttijden, servicebelasting en historische trends. Gesteund door ervaren leiders maakt Smart CJM een stapsgewijze implementatie mogelijk om wachttijden te verkorten en de klantbeleving te verbeteren \u2013 en zet servicestatistieken om in bruikbare inzichten.<\/p>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div>

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HET MANAGEMENT TEAM<\/h2>\n<\/div>\n<\/div><\/div><\/div>
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MARTIJN TER WEE
\nGroep COO<\/h4>\n
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Bachelor Human Resource Management (Bsc), HvA<\/p>\n

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  • Ervaren Operations Directeur ondermeer in Customer Journey Management oplossingen vanuit zijn rol als Business Consultant en Operations Directeur bij Qmatic en Ortho Europe. Daarvoor heeft Martijn veel ervaring opgedaan als Project Manager bij Gemeente Utrecht.<\/li>\n<\/ul>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div>
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    Stefan Dylka
    \nGroep CEO<\/h4>\n

    Algemeen management, wereldwijde bedrijfsvoering, verkoop en financi\u00ebn<\/p>\n

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    VITA: Ondernemer, Diploma elektrotechniek, TU Dortmund, Duitsland.<\/p>\n

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    • Oprichter en aandeelhouder van Smart CJM Group<\/li>\n
    • Meer dan 30 jaar ervaring in verkoop en management, waaronder functies als General Manager bij KYOCERA voor Global Account Business en Managing Director DACH bij Qmatic.<\/li>\n
    • Bewezen track record in wereldwijde bedrijfsvoeren en het verbeteren van customer journey management<\/li>\n<\/ul>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div>
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      Thomas F\u00f6cking
      \nCo-Founder<\/h4>\n

      Wereldwijde technische bedrijfsvoering, advies en softwareontwikkeling (RedClu)<\/p>\n

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      Vita: Ondernemer, Oprichter van Netcallup GmbH, Bocholt (2005), overgenomen door Qmatic in 2015<\/p>\n

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      • Oprichter en aandeelhouder van Smart CJM<\/li>\n
      • Ervaren softwareontwikkelaar en visionair strateeg met meer dan twintig jaar ervaring in customer journey management<\/li>\n
      • Oprichter en Managing Partner van RedClu GmbH<\/li>\n<\/ul>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div>
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        Marcus B\u00fcscher
        \nGroep CTO<\/h4>\n

        Hoofd Ontwikkeling<\/p>\n

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        VITA: Bachelor of Science Informationstechnik, Westf\u00e4lische Hochschule Bocholt<\/p>\n

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        • Meer dan 10 jaar ervaring in het ontwikkelen van oplossingen voor customer journey management.<\/li>\n
        • Expert in agile softwareontwikkeling met de hoogste kwaliteitsnormen volgens ISO 25010.<\/li>\n<\/ul>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div>
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          Klaus-Peter Grave
          \nGroep CMO<\/h4>\n
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          Vita: Afgestudeerd in Bedrijfskunde, Universit\u00e4t GHS Essen - Duitsland<\/p>\n

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          • Marketingdirecteur DACH en wereldwijde marketingverantwoordelijkheid voor de gezondheidszorgsector bij Qmatic<\/li>\n
          • Marketeer met sterke expertise in digitale B2B-marketing<\/li>\n<\/ul>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"

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