{"id":5773,"date":"2022-04-21T14:54:44","date_gmt":"2022-04-21T12:54:44","guid":{"rendered":"https:\/\/smart-cjm.com\/unternehmen\/"},"modified":"2026-02-06T09:10:56","modified_gmt":"2026-02-06T08:10:56","slug":"entreprise","status":"publish","type":"page","link":"https:\/\/smart-cjm.com\/fr\/entreprise\/","title":{"rendered":"ENTREPRISE"},"content":{"rendered":"
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PARCE QUE LE TEMPS EST PR\u00c9CIEUX<\/h1>\n<\/div><\/div>\n<\/div><\/div><\/div><\/div><\/div>
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PARCE QUE LE TEMPS EST PR\u00c9CIEUX<\/h1>\n<\/div><\/div>\n<\/div><\/div><\/div><\/div><\/div>
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ENTREPRISE<\/h1>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div>
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Nous sommes un fournisseur de services complets en gestion du parcours client, avec un si\u00e8ge en Allemagne et des bureaux aux \u00c9tats-Unis et aux \u00c9mirats arabes unis. Fond\u00e9e en 2019, l\u2019entreprise propose des solutions modulaires telles que la gestion de files d\u2019attente, la prise de rendez-vous en ligne, l\u2019orientation, la billetterie en direct, les notifications mobiles et les tableaux de bord de business intelligence. Sa plateforme Smart eXperience est utilis\u00e9e dans les services publics, la sant\u00e9, le commerce de d\u00e9tail et la finance, en int\u00e9grant des terminaux sur site, des centres d\u2019appels, des bornes libre-service et des \u00e9crans d\u2019affichage. La solution prend en charge les d\u00e9ploiements cloud et sur site, avec une administration centralis\u00e9e et des analyses en temps r\u00e9el. Smart CJM recueille des donn\u00e9es de visiteurs anonymes et horodat\u00e9es pour optimiser les op\u00e9rations et am\u00e9liorer la qualit\u00e9 du service. Les tableaux de bord visualisent les temps d\u2019attente, les charges de service et les tendances historiques. Soutenu par des dirigeants exp\u00e9riment\u00e9s, Smart CJM permet une mise en \u0153uvre progressive pour r\u00e9duire les temps d\u2019attente et am\u00e9liorer l\u2019exp\u00e9rience client \u2013 transformant les donn\u00e9es de service en informations exploitables.<\/p>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div>

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L'EQUIPE DE DIRECTION<\/h2>\n<\/div>\n<\/div><\/div><\/div>
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Stefan Dylka, Krefeld
\nCEO<\/h4>\n

Direction g\u00e9n\u00e9rale, d\u00e9veloppement des affaires internationales, vente, marketing et finance.<\/p>\n

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\u00c0 PROPOS: Entrepreneur, Dipl\u00f4me en g\u00e9nie \u00e9lectrique, TU Dortmund - Allemagne.<\/p>\n

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  • Fondateur et associ\u00e9 g\u00e9rant de Smart CJM<\/li>\n
  • Plus de 29 ans d'exp\u00e9rience en vente et en gestion, par exemple en tant que Directeur G\u00e9n\u00e9ral des Comptes Globaux KYOCERA (BMW, Allianz, Volvo, etc.).<\/li>\n
  • Directeur G\u00e9n\u00e9ral DACH chez Qmatic.<\/li>\n
  • Associ\u00e9 de Redclu GmbH.<\/li>\n<\/ul>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div>
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    Thomas F\u00f6cking, Borken
    \nCo-Founder<\/h4>\n

    D\u00e9veloppement technique des affaires \u00e0 l'\u00e9chelle mondiale, conseil et d\u00e9veloppement de logiciels (Redclu).<\/p>\n

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    \u00c0 PROPOS: Entrepreneur, Fondateur de Netcallup GmbH \u00e0 Bocholt en 2005, acquise par Qmatic en 2015.<\/p>\n

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    • Fondateur de Smart CJM<\/li>\n
    • D\u00e9veloppeur de logiciels exp\u00e9riment\u00e9 et strat\u00e8ge visionnaire avec plus de dix ans d'exp\u00e9rience en gestion de parcours client.<\/li>\n
    • Fondateur et associ\u00e9-g\u00e9rant de Redclu GmbH.<\/li>\n<\/ul>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div>
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      Marcus B\u00fcscher
      \nGroup CTO<\/h4>\n

      Directeur du d\u00e9veloppement<\/p>\n

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      VITA: Bachelor en technologies de l'information, Westf\u00e4lische Hochschule Bocholt<\/p>\n

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      • Plus de 10 ans d'exp\u00e9rience dans le d\u00e9veloppement de solutions pour la gestion du parcours client.<\/li>\n
      • Expert en d\u00e9veloppement logiciel agile avec les normes de qualit\u00e9 les plus \u00e9lev\u00e9es selon la norme ISO 25010.<\/li>\n<\/ul>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div>
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        Klaus-Peter Grave, Borken
        \nCMO<\/h4>\n

        Marketing mondial<\/p>\n

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        CV : Dipl\u00f4m\u00e9 en sciences commerciales, Universit\u00e9 GHS Essen<\/p>\n

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        • Sp\u00e9cialiste en marketing avec une expertise approfondie dans le marketing num\u00e9rique B2B<\/li>\n
        • Directeur Marketing DACH (Allemagne, Autriche et Suisse) ainsi que responsable marketing international pour le secteur de la sant\u00e9 chez Qmatic.<\/li>\n<\/ul>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div>
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          VOS EXPERTS<\/h2>\n<\/div>\n<\/div><\/div><\/div>
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          MAGDALENE ROTTSTEGGE<\/h6>\n

          D\u00e9veloppement commercial<\/p>\n<\/div>\n<\/div><\/div><\/div><\/div>

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          DENNIS IYOOB<\/h6>\n

          D\u00e9veloppement commercial<\/p>\n<\/div>\n<\/div><\/div><\/div><\/div>

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          BIRTE BLUM-DYLKA<\/h6>\n

          Responsable Marketing<\/p>\n<\/div>\n<\/div><\/div><\/div><\/div>

          <\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"

          PARCE QUE LE TEMPS EST PR\u00c9CIEUX PARCE QUE LE TEMPS EST PR\u00c9CIEUX<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-5773","page","type-page","status-publish"],"acf":[],"yoast_head":"\nENTREPRISE - Smart-CJM<\/title>\n<meta name=\"description\" content=\"Warteschlangenmanagement, Aufrufanlage, Online Terminvereinbarung und Personenleitsystem von Smart CJM - den Customer Journey Management Experten aus Krefeld.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/smart-cjm.com\/fr\/entreprise\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"ENTREPRISE\" \/>\n<meta property=\"og:description\" content=\"PARCE QUE LE TEMPS EST PR\u00c9CIEUX PARCE QUE LE TEMPS EST PR\u00c9CIEUX ENTREPRISE Nous sommes un fournisseur de services complets en gestion du parcours client,\" \/>\n<meta property=\"og:url\" content=\"https:\/\/smart-cjm.com\/fr\/entreprise\/\" \/>\n<meta property=\"og:site_name\" content=\"Smart-CJM\" \/>\n<meta property=\"article:modified_time\" content=\"2026-02-06T08:10:56+00:00\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/smart-cjm.com\\\/fr\\\/entreprise\\\/\",\"url\":\"https:\\\/\\\/smart-cjm.com\\\/fr\\\/entreprise\\\/\",\"name\":\"ENTREPRISE - 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