{"id":5742,"date":"2022-04-27T13:32:52","date_gmt":"2022-04-27T11:32:52","guid":{"rendered":"https:\/\/smart-cjm.com\/public-authorities\/dashboards-operations\/"},"modified":"2024-02-05T09:02:10","modified_gmt":"2024-02-05T08:02:10","slug":"tableau-de-bord-et-operations","status":"publish","type":"page","link":"https:\/\/smart-cjm.com\/fr\/autorites-publiques\/tableau-de-bord-et-operations\/","title":{"rendered":"TABLEAU DE BORD ET OPERATIONS"},"content":{"rendered":"<div id=\"pl-5742\"  class=\"panel-layout\" ><div id=\"pg-5742-0\"  class=\"panel-grid panel-has-style\" ><div class=\"image-header-row desktop siteorigin-panels-stretch panel-row-style panel-row-style-for-5742-0\" data-stretch-type=\"full-width-stretch\" ><div id=\"pgc-5742-0-0\"  class=\"panel-grid-cell\" ><div id=\"panel-5742-0-0-0\" class=\"so-panel widget widget_sow-editor panel-first-child panel-last-child\" data-index=\"0\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<div class=\"header-image-text-wrapper\">\n<h1 style=\"text-align: center;\">SMART CITIZEN EXPERIENCE.<\/h1>\n<h1 style=\"text-align: center;\">TABLEAU DE BORD ET OPERATIONS<\/h1>\n<\/div><\/div>\n<\/div><\/div><\/div><\/div><\/div><div id=\"pg-5742-1\"  class=\"panel-grid panel-has-style\" ><div class=\"image-header-row mobile siteorigin-panels-stretch panel-row-style panel-row-style-for-5742-1\" data-stretch-type=\"full-width-stretch\" ><div id=\"pgc-5742-1-0\"  class=\"panel-grid-cell\" ><div id=\"panel-5742-1-0-0\" class=\"so-panel widget widget_sow-editor panel-first-child panel-last-child\" data-index=\"1\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<div class=\"header-image-text-wrapper\">\n<h1 style=\"text-align: center;\">SMART CITIZEN EXPERIENCE.<\/h1>\n<h1 style=\"text-align: center;\">TABLEAU DE BORD ET OPERATIONS<\/h1>\n<\/div><\/div>\n<\/div><\/div><\/div><\/div><\/div><div id=\"pg-5742-2\"  class=\"panel-grid panel-has-style\" ><div class=\"container-1200 breadcrumbs-container panel-row-style panel-row-style-for-5742-2\" ><div id=\"pgc-5742-2-0\"  class=\"panel-grid-cell\" >    <div class=\"breadcrumbs\" typeof=\"BreadcrumbList\" vocab=\"https:\/\/schema.org\/\">\r\n        <span property=\"itemListElement\" typeof=\"ListItem\"><a property=\"item\" typeof=\"WebPage\" title=\"Aller \u00e0 Smart-CJM.\" href=\"https:\/\/smart-cjm.com\/fr\/\" class=\"home\" aria-current=\"page\"><span property=\"name\">Smart-CJM<\/span><\/a><meta property=\"position\" content=\"1\"><\/span>    <\/div>\r\n   \r\n <div id=\"panel-5742-2-0-0\" class=\"so-panel widget widget_sow-editor panel-first-child panel-last-child\" data-index=\"2\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><div id=\"pg-5742-3\"  class=\"panel-grid panel-has-style\" ><div class=\"container-1200 public-menu panel-row-style panel-row-style-for-5742-3\" ><div id=\"pgc-5742-3-0\"  class=\"panel-grid-cell\" ><div id=\"panel-5742-3-0-0\" class=\"so-panel widget widget_siteorigin-panels-builder panel-first-child panel-last-child\" data-index=\"3\" ><div class=\"menu-1 panel-widget-style panel-widget-style-for-5742-3-0-0\" ><div id=\"pl-w65bce8c62cb81\"  class=\"panel-layout\" ><div id=\"pg-w65bce8c62cb81-0\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-w65bce8c62cb81-0-0\"  class=\"panel-grid-cell\" ><div id=\"panel-w65bce8c62cb81-0-0-0\" class=\"so-panel widget widget_sow-editor panel-first-child\" data-index=\"0\" ><div class=\"public-menu-header panel-widget-style panel-widget-style-for-w65bce8c62cb81-0-0-0\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<h6>CLIENTS<\/h6>\n<\/div>\n<\/div><\/div><\/div><div id=\"panel-w65bce8c62cb81-0-0-1\" class=\"so-panel widget widget_nav_menu panel-last-child\" data-index=\"1\" ><div class=\"public-menu-menu panel-widget-style panel-widget-style-for-w65bce8c62cb81-0-0-1\" ><div class=\"menu-public_customers-fr-container\"><ul id=\"menu-public_customers-fr\" class=\"menu\"><li id=\"menu-item-5824\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-5824\"><a href=\"https:\/\/smart-cjm.com\/fr\/autorites-publiques\/prise-de-rendez-vous-en-ligne\/\">PRISE DE RENDEZ-VOUS EN LIGNE<\/a><\/li>\n<li id=\"menu-item-5825\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-5825\"><a href=\"https:\/\/smart-cjm.com\/fr\/autorites-publiques\/terminaux-en-libre-service\/\">TERMINAUX EN LIBRE-SERVICE<\/a><\/li>\n<li id=\"menu-item-5826\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-5826\"><a href=\"https:\/\/smart-cjm.com\/fr\/autorites-publiques\/ticket-en-direct\/\">TICKET EN DIRECT<\/a><\/li>\n<li id=\"menu-item-5827\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-5827\"><a href=\"https:\/\/smart-cjm.com\/fr\/autorites-publiques\/informations-mobile\/\">INFORMATIONS MOBILE<\/a><\/li>\n<\/ul><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div id=\"pgc-5742-3-1\"  class=\"panel-grid-cell\" ><div id=\"panel-5742-3-1-0\" class=\"so-panel widget widget_siteorigin-panels-builder panel-first-child panel-last-child\" data-index=\"4\" ><div class=\"menu-2 panel-widget-style panel-widget-style-for-5742-3-1-0\" ><div id=\"pl-w65bce8c62d662\"  class=\"panel-layout\" ><div id=\"pg-w65bce8c62d662-0\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-w65bce8c62d662-0-0\"  class=\"panel-grid-cell\" ><div id=\"panel-w65bce8c62d662-0-0-0\" class=\"so-panel widget widget_sow-editor panel-first-child\" data-index=\"0\" ><div class=\"public-menu-header panel-widget-style panel-widget-style-for-w65bce8c62d662-0-0-0\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<h6>EMPLOY\u00c9S<\/h6>\n<\/div>\n<\/div><\/div><\/div><div id=\"panel-w65bce8c62d662-0-0-1\" class=\"so-panel widget widget_nav_menu panel-last-child\" data-index=\"1\" ><div class=\"public-menu-menu panel-widget-style panel-widget-style-for-w65bce8c62d662-0-0-1\" ><div class=\"menu-public_team-fr-container\"><ul id=\"menu-public_team-fr\" class=\"menu\"><li id=\"menu-item-5828\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-5828\"><a href=\"https:\/\/smart-cjm.com\/fr\/autorites-publiques\/reception\/\">RECEPTION<\/a><\/li>\n<li id=\"menu-item-5829\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-5829\"><a href=\"https:\/\/smart-cjm.com\/fr\/autorites-publiques\/centre-dappel\/\">CENTRE D&rsquo;APPEL<\/a><\/li>\n<li id=\"menu-item-5830\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-5830\"><a href=\"https:\/\/smart-cjm.com\/fr\/autorites-publiques\/bureau-dappel\/\">BUREAU D&rsquo;APPEL<\/a><\/li>\n<\/ul><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div id=\"pgc-5742-3-2\"  class=\"panel-grid-cell\" ><div id=\"panel-5742-3-2-0\" class=\"so-panel widget widget_siteorigin-panels-builder panel-first-child panel-last-child\" data-index=\"5\" ><div class=\"menu-3 panel-widget-style panel-widget-style-for-5742-3-2-0\" ><div id=\"pl-w65bce8c62e0bc\"  class=\"panel-layout\" ><div id=\"pg-w65bce8c62e0bc-0\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-w65bce8c62e0bc-0-0\"  class=\"panel-grid-cell\" ><div id=\"panel-w65bce8c62e0bc-0-0-0\" class=\"so-panel widget widget_sow-editor panel-first-child\" data-index=\"0\" ><div class=\"public-menu-header panel-widget-style panel-widget-style-for-w65bce8c62e0bc-0-0-0\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<h6>GESTION<\/h6>\n<\/div>\n<\/div><\/div><\/div><div id=\"panel-w65bce8c62e0bc-0-0-1\" class=\"so-panel widget widget_nav_menu panel-last-child\" data-index=\"1\" ><div class=\"public-menu-menu panel-widget-style panel-widget-style-for-w65bce8c62e0bc-0-0-1\" ><div class=\"menu-public_management-fr-container\"><ul id=\"menu-public_management-fr\" class=\"menu\"><li id=\"menu-item-5831\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-5831\"><a href=\"https:\/\/smart-cjm.com\/fr\/autorites-publiques\/tableau-de-bord-et-operations\/\">TABLEAU DE BORD ET OPERATIONS<\/a><\/li>\n<li id=\"menu-item-5832\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-5832\"><a href=\"https:\/\/smart-cjm.com\/fr\/autorites-publiques\/rapports\/\">RAPPORTS<\/a><\/li>\n<li id=\"menu-item-5833\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-5833\"><a href=\"https:\/\/smart-cjm.com\/fr\/autorites-publiques\/analyse-de-donnees\/\">ANALYSE DE DONNEES<\/a><\/li>\n<li id=\"menu-item-5834\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-5834\"><a href=\"https:\/\/smart-cjm.com\/fr\/autorites-publiques\/administration\/\">ADMINISTRATION<\/a><\/li>\n<\/ul><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div id=\"pg-5742-4\"  class=\"panel-grid panel-has-style\" ><div class=\"intro container-1024 panel-row-style panel-row-style-for-5742-4\" ><div id=\"pgc-5742-4-0\"  class=\"panel-grid-cell\" ><div id=\"panel-5742-4-0-0\" class=\"so-panel widget widget_sow-editor panel-first-child panel-last-child\" data-index=\"6\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<h2 style=\"text-align: center;\">TABLEAU DE BORD ET OPERATIONS<\/h2>\n<h4 style=\"text-align: center;\">SUIVEZ EN TEMPS REEL L'AFFLUENCE<br \/>\nDE VOS VISITEURS A TOUT MOMENT<\/h4>\n<p style=\"text-align: center;\">Le tableau de bord en direct fournit aux gestionnaires la situation d'attente actuelle afin qu'ils puissent prendre des d\u00e9cisions ad hoc pour am\u00e9liorer le processus.<\/p>\n<p style=\"text-align: center;\">Suivez l'\u00e9tat complet de l'attente et adaptez les processus ou les ressources si cela s'av\u00e8re n\u00e9cessaire.<\/p>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><div id=\"pg-5742-5\"  class=\"panel-grid panel-has-style\" ><div class=\"panel-row-style panel-row-style-for-5742-5\" ><div id=\"pgc-5742-5-0\"  class=\"panel-grid-cell\" ><div id=\"panel-5742-5-0-0\" class=\"so-panel widget widget_siteorigin-panels-builder panel-first-child panel-last-child\" data-index=\"7\" ><div id=\"pl-w65bce97e481a1\"  class=\"panel-layout\" ><div id=\"pg-w65bce97e481a1-0\"  class=\"panel-grid panel-has-style\" ><div class=\"container-1024 panel-row-style panel-row-style-for-w65bce97e481a1-0\" ><div id=\"pgc-w65bce97e481a1-0-0\"  class=\"panel-grid-cell\" ><div id=\"panel-w65bce97e481a1-0-0-0\" class=\"so-panel widget widget_sow-editor panel-first-child panel-last-child\" data-index=\"0\" ><div class=\"list-cell panel-widget-style panel-widget-style-for-w65bce97e481a1-0-0-0\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<h2 style=\"text-align: center;\">LES AVANTAGES EN UN CLIN D'OEIL<\/h2>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><div id=\"pg-w65bce97e481a1-1\"  class=\"panel-grid panel-has-style\" ><div class=\"highlight-cell flex highlight-image-row right panel-row-style panel-row-style-for-w65bce97e481a1-1\" ><div id=\"pgc-w65bce97e481a1-1-0\"  class=\"panel-grid-cell\" ><div id=\"panel-w65bce97e481a1-1-0-0\" class=\"so-panel widget widget_sow-editor panel-first-child\" data-index=\"1\" ><div class=\"list-cell panel-widget-style panel-widget-style-for-w65bce97e481a1-1-0-0\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<p>Vue globale en temps r\u00e9el du nombre de visiteurs en attente et des terminaux actifs.<\/p>\n<\/div>\n<\/div><\/div><\/div><div id=\"panel-w65bce97e481a1-1-0-1\" class=\"so-panel widget widget_sow-editor\" data-index=\"2\" ><div class=\"list-cell panel-widget-style panel-widget-style-for-w65bce97e481a1-1-0-1\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<p>Total des visiteurs pour la journ\u00e9e, moyenne quotidienne et temps d'attente actuel.<\/p>\n<\/div>\n<\/div><\/div><\/div><div id=\"panel-w65bce97e481a1-1-0-2\" class=\"so-panel widget widget_sow-editor panel-last-child\" data-index=\"3\" ><div class=\"list-cell panel-widget-style panel-widget-style-for-w65bce97e481a1-1-0-2\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<p>Affichage du temps de traitement moyen et du temps d'attente moyen.<\/p>\n<\/div>\n<\/div><\/div><\/div><\/div><div id=\"pgc-w65bce97e481a1-1-1\"  class=\"panel-grid-cell\" ><div id=\"panel-w65bce97e481a1-1-1-0\" class=\"so-panel widget widget_siteorigin-panels-builder panel-first-child panel-last-child\" data-index=\"4\" ><div id=\"image-container\" class=\"panel-widget-style panel-widget-style-for-w65bce97e481a1-1-1-0\" ><div id=\"pl-w65bce97e4f06c\"  class=\"panel-layout\" ><div id=\"pg-w65bce97e4f06c-0\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-w65bce97e4f06c-0-0\"  class=\"panel-grid-cell\" ><div id=\"panel-w65bce97e4f06c-0-0-0\" class=\"so-panel widget widget_sow-image panel-first-child panel-last-child\" data-index=\"0\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-image so-widget-sow-image-default-8b5b6f678277\"\n\t\t\t\n\t\t>\n<div class=\"sow-image-container\">\n\t\t<img \n\tsrc=\"https:\/\/smart-cjm.com\/wp-content\/uploads\/2022\/05\/public-authorities-dashboards-operations.png\" width=\"736\" height=\"740\" srcset=\"https:\/\/smart-cjm.com\/wp-content\/uploads\/2022\/05\/public-authorities-dashboards-operations.png 736w, https:\/\/smart-cjm.com\/wp-content\/uploads\/2022\/05\/public-authorities-dashboards-operations-298x300.png 298w, https:\/\/smart-cjm.com\/wp-content\/uploads\/2022\/05\/public-authorities-dashboards-operations-150x150.png 150w\" sizes=\"(max-width: 736px) 100vw, 736px\" alt=\"\" \t\tclass=\"so-widget-image\"\/>\n\t<\/div>\n\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>SMART CITIZEN EXPERIENCE. TABLEAU DE BORD ET OPERATIONS SMART CITIZEN EXPERIENCE. TABLEAU DE BORD ET OPERATIONS<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":5727,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-5742","page","type-page","status-publish"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.0 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>TABLEAU DE BORD ET OPERATIONS - Smart-CJM<\/title>\n<meta name=\"description\" content=\"Warteschlangenmanagement, Aufrufanlage, Online Terminvereinbarung und Personenleitsystem von Smart CJM - den Customer Journey Management Experten aus Krefeld.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/smart-cjm.com\/fr\/autorites-publiques\/tableau-de-bord-et-operations\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"TABLEAU DE BORD ET OPERATIONS\" \/>\n<meta property=\"og:description\" content=\"SMART CITIZEN EXPERIENCE. 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