{"id":5736,"date":"2022-04-27T13:41:59","date_gmt":"2022-04-27T11:41:59","guid":{"rendered":"https:\/\/smart-cjm.com\/public-authorities\/business-intelligence\/"},"modified":"2024-02-05T08:51:40","modified_gmt":"2024-02-05T07:51:40","slug":"analyse-de-donnees","status":"publish","type":"page","link":"https:\/\/smart-cjm.com\/fr\/autorites-publiques\/analyse-de-donnees\/","title":{"rendered":"ANALYSE DE DONNEES"},"content":{"rendered":"<div id=\"pl-5736\"  class=\"panel-layout\" ><div id=\"pg-5736-0\"  class=\"panel-grid panel-has-style\" ><div class=\"image-header-row desktop siteorigin-panels-stretch panel-row-style panel-row-style-for-5736-0\" data-stretch-type=\"full-width-stretch\" ><div id=\"pgc-5736-0-0\"  class=\"panel-grid-cell\" ><div id=\"panel-5736-0-0-0\" class=\"so-panel widget widget_sow-editor panel-first-child panel-last-child\" data-index=\"0\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<div class=\"header-image-text-wrapper\">\n<h1 style=\"text-align: center;\">SMART CITIZEN EXPERIENCE.<\/h1>\n<h1 style=\"text-align: center;\">ANALYSE DE DONNEES.<\/h1>\n<\/div><\/div>\n<\/div><\/div><\/div><\/div><\/div><div id=\"pg-5736-1\"  class=\"panel-grid panel-has-style\" ><div class=\"image-header-row mobile siteorigin-panels-stretch panel-row-style panel-row-style-for-5736-1\" data-stretch-type=\"full-width-stretch\" ><div id=\"pgc-5736-1-0\"  class=\"panel-grid-cell\" ><div id=\"panel-5736-1-0-0\" class=\"so-panel widget widget_sow-editor panel-first-child panel-last-child\" data-index=\"1\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<div class=\"header-image-text-wrapper\">\n<h1 style=\"text-align: center;\">SMART CITIZEN EXPERIENCE.<\/h1>\n<h1 style=\"text-align: center;\">ANALYSE DE DONNEES.<\/h1>\n<\/div><\/div>\n<\/div><\/div><\/div><\/div><\/div><div id=\"pg-5736-2\"  class=\"panel-grid panel-has-style\" ><div class=\"container-1200 breadcrumbs-container panel-row-style panel-row-style-for-5736-2\" ><div id=\"pgc-5736-2-0\"  class=\"panel-grid-cell\" >    <div class=\"breadcrumbs\" typeof=\"BreadcrumbList\" vocab=\"https:\/\/schema.org\/\">\r\n        <span property=\"itemListElement\" typeof=\"ListItem\"><a property=\"item\" typeof=\"WebPage\" title=\"Aller \u00e0 Smart-CJM.\" href=\"https:\/\/smart-cjm.com\/fr\/\" class=\"home\" aria-current=\"page\"><span property=\"name\">Smart-CJM<\/span><\/a><meta property=\"position\" content=\"1\"><\/span>    <\/div>\r\n   \r\n <div id=\"panel-5736-2-0-0\" class=\"so-panel widget widget_sow-editor panel-first-child panel-last-child\" data-index=\"2\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><div id=\"pg-5736-3\"  class=\"panel-grid panel-has-style\" ><div class=\"container-1200 public-menu panel-row-style panel-row-style-for-5736-3\" ><div id=\"pgc-5736-3-0\"  class=\"panel-grid-cell\" ><div id=\"panel-5736-3-0-0\" class=\"so-panel widget widget_siteorigin-panels-builder panel-first-child panel-last-child\" data-index=\"3\" ><div class=\"menu-1 panel-widget-style panel-widget-style-for-5736-3-0-0\" ><div id=\"pl-w65bcef660848c\"  class=\"panel-layout\" ><div id=\"pg-w65bcef660848c-0\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-w65bcef660848c-0-0\"  class=\"panel-grid-cell\" ><div id=\"panel-w65bcef660848c-0-0-0\" class=\"so-panel widget widget_sow-editor panel-first-child\" data-index=\"0\" ><div class=\"public-menu-header panel-widget-style panel-widget-style-for-w65bcef660848c-0-0-0\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<h6>CLIENTS<\/h6>\n<\/div>\n<\/div><\/div><\/div><div id=\"panel-w65bcef660848c-0-0-1\" class=\"so-panel widget widget_nav_menu panel-last-child\" data-index=\"1\" ><div class=\"public-menu-menu panel-widget-style panel-widget-style-for-w65bcef660848c-0-0-1\" ><div class=\"menu-public_customers-fr-container\"><ul id=\"menu-public_customers-fr\" class=\"menu\"><li id=\"menu-item-5824\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-5824\"><a href=\"https:\/\/smart-cjm.com\/fr\/autorites-publiques\/prise-de-rendez-vous-en-ligne\/\">PRISE DE RENDEZ-VOUS EN LIGNE<\/a><\/li>\n<li id=\"menu-item-5825\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-5825\"><a href=\"https:\/\/smart-cjm.com\/fr\/autorites-publiques\/terminaux-en-libre-service\/\">TERMINAUX EN LIBRE-SERVICE<\/a><\/li>\n<li id=\"menu-item-5826\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-5826\"><a href=\"https:\/\/smart-cjm.com\/fr\/autorites-publiques\/ticket-en-direct\/\">TICKET EN DIRECT<\/a><\/li>\n<li id=\"menu-item-5827\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-5827\"><a href=\"https:\/\/smart-cjm.com\/fr\/autorites-publiques\/informations-mobile\/\">INFORMATIONS MOBILE<\/a><\/li>\n<\/ul><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div id=\"pgc-5736-3-1\"  class=\"panel-grid-cell\" ><div id=\"panel-5736-3-1-0\" class=\"so-panel widget widget_siteorigin-panels-builder panel-first-child panel-last-child\" data-index=\"4\" ><div class=\"menu-2 panel-widget-style panel-widget-style-for-5736-3-1-0\" ><div id=\"pl-w65bcef660a6a6\"  class=\"panel-layout\" ><div id=\"pg-w65bcef660a6a6-0\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-w65bcef660a6a6-0-0\"  class=\"panel-grid-cell\" ><div id=\"panel-w65bcef660a6a6-0-0-0\" class=\"so-panel widget widget_sow-editor panel-first-child\" data-index=\"0\" ><div class=\"public-menu-header panel-widget-style panel-widget-style-for-w65bcef660a6a6-0-0-0\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<h6>EMPLOY\u00c9S<\/h6>\n<\/div>\n<\/div><\/div><\/div><div id=\"panel-w65bcef660a6a6-0-0-1\" class=\"so-panel widget widget_nav_menu panel-last-child\" data-index=\"1\" ><div class=\"public-menu-menu panel-widget-style panel-widget-style-for-w65bcef660a6a6-0-0-1\" ><div class=\"menu-public_team-fr-container\"><ul id=\"menu-public_team-fr\" class=\"menu\"><li id=\"menu-item-5828\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-5828\"><a href=\"https:\/\/smart-cjm.com\/fr\/autorites-publiques\/reception\/\">RECEPTION<\/a><\/li>\n<li id=\"menu-item-5829\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-5829\"><a href=\"https:\/\/smart-cjm.com\/fr\/autorites-publiques\/centre-dappel\/\">CENTRE D&rsquo;APPEL<\/a><\/li>\n<li id=\"menu-item-5830\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-5830\"><a href=\"https:\/\/smart-cjm.com\/fr\/autorites-publiques\/bureau-dappel\/\">BUREAU D&rsquo;APPEL<\/a><\/li>\n<\/ul><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div id=\"pgc-5736-3-2\"  class=\"panel-grid-cell\" ><div id=\"panel-5736-3-2-0\" class=\"so-panel widget widget_siteorigin-panels-builder panel-first-child panel-last-child\" data-index=\"5\" ><div class=\"menu-3 panel-widget-style panel-widget-style-for-5736-3-2-0\" ><div id=\"pl-w65bcef660b07f\"  class=\"panel-layout\" ><div id=\"pg-w65bcef660b07f-0\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-w65bcef660b07f-0-0\"  class=\"panel-grid-cell\" ><div id=\"panel-w65bcef660b07f-0-0-0\" class=\"so-panel widget widget_sow-editor panel-first-child\" data-index=\"0\" ><div class=\"public-menu-header panel-widget-style panel-widget-style-for-w65bcef660b07f-0-0-0\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<h6>GESTION<\/h6>\n<\/div>\n<\/div><\/div><\/div><div id=\"panel-w65bcef660b07f-0-0-1\" class=\"so-panel widget widget_nav_menu panel-last-child\" data-index=\"1\" ><div class=\"public-menu-menu panel-widget-style panel-widget-style-for-w65bcef660b07f-0-0-1\" ><div class=\"menu-public_management-fr-container\"><ul id=\"menu-public_management-fr\" class=\"menu\"><li id=\"menu-item-5831\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-5831\"><a href=\"https:\/\/smart-cjm.com\/fr\/autorites-publiques\/tableau-de-bord-et-operations\/\">TABLEAU DE BORD ET OPERATIONS<\/a><\/li>\n<li id=\"menu-item-5832\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-5832\"><a href=\"https:\/\/smart-cjm.com\/fr\/autorites-publiques\/rapports\/\">RAPPORTS<\/a><\/li>\n<li id=\"menu-item-5833\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-5833\"><a href=\"https:\/\/smart-cjm.com\/fr\/autorites-publiques\/analyse-de-donnees\/\">ANALYSE DE DONNEES<\/a><\/li>\n<li id=\"menu-item-5834\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-5834\"><a href=\"https:\/\/smart-cjm.com\/fr\/autorites-publiques\/administration\/\">ADMINISTRATION<\/a><\/li>\n<\/ul><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div id=\"pg-5736-4\"  class=\"panel-grid panel-has-style\" ><div class=\"intro container-1024 panel-row-style panel-row-style-for-5736-4\" ><div id=\"pgc-5736-4-0\"  class=\"panel-grid-cell\" ><div id=\"panel-5736-4-0-0\" class=\"so-panel widget widget_sow-editor panel-first-child panel-last-child\" data-index=\"6\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<h2 style=\"text-align: center;\">ANALYSE DE DONNEES<\/h2>\n<h4 style=\"text-align: center;\">LES DONNEES SONT LA RESSOURCE LA PLUS PRECIEUSE DE L'ERE NUMERIQUE -<br \/>\nUTILISEZ VOS DONNEES POUR PLANIFIER L'AVENIR<\/h4>\n<p style=\"text-align: center;\">Toute interaction effectu\u00e9e par votre client avec le syst\u00e8me est stock\u00e9e de mani\u00e8re anonyme avec un horodatage dans la base de donn\u00e9es. Avec l'aide de nos outils de rapport standard, vos flux de visiteurs peuvent \u00eatre \u00e9valu\u00e9s en d\u00e9tail. De nombreux clients utilisent ces donn\u00e9es pour la planification des ressources ou l'optimisation des processus.<\/p>\n<p style=\"text-align: center;\">Votre base de donn\u00e9es est constamment en croissance, ce qui vous permet de faire des pr\u00e9visions de plus en plus pr\u00e9cises de vos flux de visiteurs futurs en vous basant sur des donn\u00e9es actuelles et historiques. Ainsi, vous pouvez mieux planifier pour offrir une exp\u00e9rience de service optimale \u00e0 vos visiteurs.<\/p>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><div id=\"pg-5736-5\"  class=\"panel-grid panel-has-style\" ><div class=\"panel-row-style panel-row-style-for-5736-5\" ><div id=\"pgc-5736-5-0\"  class=\"panel-grid-cell\" ><div id=\"panel-5736-5-0-0\" class=\"so-panel widget widget_siteorigin-panels-builder panel-first-child panel-last-child\" data-index=\"7\" ><div id=\"pl-w65bcef660bce0\"  class=\"panel-layout\" ><div id=\"pg-w65bcef660bce0-0\"  class=\"panel-grid panel-has-style\" ><div class=\"container-1024 panel-row-style panel-row-style-for-w65bcef660bce0-0\" ><div id=\"pgc-w65bcef660bce0-0-0\"  class=\"panel-grid-cell\" ><div id=\"panel-w65bcef660bce0-0-0-0\" class=\"so-panel widget widget_sow-editor panel-first-child panel-last-child\" data-index=\"0\" ><div class=\"list-cell panel-widget-style panel-widget-style-for-w65bcef660bce0-0-0-0\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<h2 style=\"text-align: center;\">LES AVANTAGES EN UN CLIN D'OEIL<\/h2>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><div id=\"pg-w65bcef660bce0-1\"  class=\"panel-grid panel-has-style\" ><div class=\"highlight-cell flex highlight-image-row right panel-row-style panel-row-style-for-w65bcef660bce0-1\" ><div id=\"pgc-w65bcef660bce0-1-0\"  class=\"panel-grid-cell\" ><div id=\"panel-w65bcef660bce0-1-0-0\" class=\"so-panel widget widget_sow-editor panel-first-child\" data-index=\"1\" ><div class=\"list-cell panel-widget-style panel-widget-style-for-w65bcef660bce0-1-0-0\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<p>Acc\u00e8s bas\u00e9 sur les r\u00f4les aux rapports sur l'ensemble des lieux ou sur des lieux d\u00e9di\u00e9s en fonction des autorisations de l'utilisateur.<\/p>\n<\/div>\n<\/div><\/div><\/div><div id=\"panel-w65bcef660bce0-1-0-1\" class=\"so-panel widget widget_sow-editor\" data-index=\"2\" ><div class=\"list-cell panel-widget-style panel-widget-style-for-w65bcef660bce0-1-0-1\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<p>Les statistiques relatives aux visiteurs incluent une r\u00e9partition, par exemple en fonction des jours de la semaine, pr\u00e9sent\u00e9es sous forme de diagramme en barres ou en camembert.<\/p>\n<\/div>\n<\/div><\/div><\/div><div id=\"panel-w65bcef660bce0-1-0-2\" class=\"so-panel widget widget_sow-editor\" data-index=\"3\" ><div class=\"list-cell panel-widget-style panel-widget-style-for-w65bcef660bce0-1-0-2\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<p>Options de filtre par ann\u00e9es, mois, jours, p\u00e9riodes configurables, emplacements ou services.<\/p>\n<\/div>\n<\/div><\/div><\/div><div id=\"panel-w65bcef660bce0-1-0-3\" class=\"so-panel widget widget_sow-editor\" data-index=\"4\" ><div class=\"list-cell panel-widget-style panel-widget-style-for-w65bcef660bce0-1-0-3\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<p>G\u00e9rer les futurs flux de visiteurs gr\u00e2ce \u00e0 l'analyse pr\u00e9dictive.<\/p>\n<\/div>\n<\/div><\/div><\/div><div id=\"panel-w65bcef660bce0-1-0-4\" class=\"so-panel widget widget_sow-editor\" data-index=\"5\" ><div class=\"list-cell panel-widget-style panel-widget-style-for-w65bcef660bce0-1-0-4\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<p>Possibilit\u00e9 de personnaliser l'affichage selon vos pr\u00e9f\u00e9rences.<\/p>\n<\/div>\n<\/div><\/div><\/div><div id=\"panel-w65bcef660bce0-1-0-5\" class=\"so-panel widget widget_sow-editor panel-last-child\" data-index=\"6\" ><div class=\"list-cell panel-widget-style panel-widget-style-for-w65bcef660bce0-1-0-5\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<p>Analyse d\u00e9taill\u00e9e des donn\u00e9es avec des outils BI standard.<\/p>\n<\/div>\n<\/div><\/div><\/div><\/div><div id=\"pgc-w65bcef660bce0-1-1\"  class=\"panel-grid-cell\" ><div id=\"panel-w65bcef660bce0-1-1-0\" class=\"so-panel widget widget_siteorigin-panels-builder panel-first-child panel-last-child\" data-index=\"7\" ><div id=\"image-container\" class=\"panel-widget-style panel-widget-style-for-w65bcef660bce0-1-1-0\" ><div id=\"pl-w65bcef660cc35\"  class=\"panel-layout\" ><div id=\"pg-w65bcef660cc35-0\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-w65bcef660cc35-0-0\"  class=\"panel-grid-cell\" ><div id=\"panel-w65bcef660cc35-0-0-0\" class=\"so-panel widget widget_sow-image panel-first-child panel-last-child\" data-index=\"0\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-image so-widget-sow-image-default-8b5b6f678277\"\n\t\t\t\n\t\t>\n<div class=\"sow-image-container\">\n\t\t<img \n\tsrc=\"https:\/\/smart-cjm.com\/wp-content\/uploads\/2022\/05\/public-authorities-business-intelligence.png\" width=\"736\" height=\"740\" srcset=\"https:\/\/smart-cjm.com\/wp-content\/uploads\/2022\/05\/public-authorities-business-intelligence.png 736w, https:\/\/smart-cjm.com\/wp-content\/uploads\/2022\/05\/public-authorities-business-intelligence-298x300.png 298w, https:\/\/smart-cjm.com\/wp-content\/uploads\/2022\/05\/public-authorities-business-intelligence-150x150.png 150w\" sizes=\"(max-width: 736px) 100vw, 736px\" alt=\"\" \t\tclass=\"so-widget-image\"\/>\n\t<\/div>\n\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>SMART CITIZEN EXPERIENCE. ANALYSE DE DONNEES. SMART CITIZEN EXPERIENCE. ANALYSE DE DONNEES.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":5727,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-5736","page","type-page","status-publish"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.0 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>ANALYSE DE DONNEES - Smart-CJM<\/title>\n<meta name=\"description\" content=\"Warteschlangenmanagement, Aufrufanlage, Online Terminvereinbarung und Personenleitsystem von Smart CJM - den Customer Journey Management Experten aus Krefeld.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/smart-cjm.com\/fr\/autorites-publiques\/analyse-de-donnees\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"ANALYSE DE DONNEES\" \/>\n<meta property=\"og:description\" content=\"SMART CITIZEN EXPERIENCE. 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