{"id":5727,"date":"2022-04-25T18:10:00","date_gmt":"2022-04-25T16:10:00","guid":{"rendered":"https:\/\/smart-cjm.com\/public-authorities\/"},"modified":"2024-06-25T11:31:52","modified_gmt":"2024-06-25T09:31:52","slug":"autorites-publiques","status":"publish","type":"page","link":"https:\/\/smart-cjm.com\/fr\/autorites-publiques\/","title":{"rendered":"AUTORITES PUBLIQUES"},"content":{"rendered":"
\n
\n\t
\n

CONTRIBUEZ A LA NUMERATION DES SERVICES PUBLICS.<\/h1>\n

AVEC SMART CITIZEN EXPERIENCE.<\/h1>\n<\/div><\/div>\n<\/div><\/div><\/div><\/div><\/div>
\n
\n\t
\n

CONTRIBUEZ A LA NUMERATION DES SERVICES PUBLICS.<\/h1>\n

AVEC SMART CITIZEN EXPERIENCE.<\/h1>\n<\/div><\/div>\n<\/div><\/div><\/div><\/div><\/div>
\n
\n\t

AUTORITES PUBLIQUES<\/h2>\n

RETROUVEZ-VOUS VOTRE GESTION DE LA CLIENTELE ICI ?<\/h4>\n<\/div>\n<\/div><\/div>
\n
\n\t\t\"\"\n\t<\/div>\n\n<\/div><\/div><\/div>
\n
\n\t

ALORS, SMART CITIZEN EXPERIENCE EST LA SOLUTION IDEALE POUR VOUS !<\/h4>\n

mart Citizen eXperience est une solution logicielle moderne et flexible pour les autorit\u00e9s publiques, les fournisseurs d'\u00e9nergie ou les universit\u00e9s afin d'optimiser leur gestion de la client\u00e8le.<\/p>\n

Avec l'aide de la gestion des clients et des visiteurs de notre syst\u00e8me de gestion de file d'attente, vous augmentez consid\u00e9rablement l'efficacit\u00e9 des processus et la satisfaction des clients.<\/p>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div>

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\n\t

POINTS FORTS<\/h2>\n

Nous visons \u00e0 digitaliser vos processus de travail pour les simplifier et vous permettre de vous concentrer sur vos clients. Smart Citizen eXperience soutient les autorit\u00e9s publiques, les fournisseurs d'\u00e9nergie, les universit\u00e9s, entre autres, dans les domaines suivants:<\/p>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div>

\n
\n\t

Contr\u00f4le efficace des visiteurs gr\u00e2ce \u00e0 la r\u00e9servation de rendez-vous en ligne, \u00e0 la gestion de file d'attente et aux appels de visiteurs comp\u00e9tents.<\/p>\n<\/div>\n<\/div><\/div><\/div>

\n
\n\t

Des rapports approfondis pour optimiser la planification de vos ressources<\/p>\n<\/div>\n<\/div><\/div><\/div>

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\n\t

Des possibilit\u00e9s d'int\u00e9gration compl\u00e8tes via protocoles standardis\u00e9s vers des portails de service.<\/p>\n<\/div>\n<\/div><\/div><\/div>

\n
\n\t

Certification de conformit\u00e9 BITV\/WCAG2.1\/RGAA pour une accessibilit\u00e9 conforme aux standards de l'Union europ\u00e9enne (certificat BITV-EN301-549) pour une exp\u00e9rience d'utilisation am\u00e9lior\u00e9e.<\/p>\n<\/div>\n<\/div><\/div><\/div>

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\n\t

Des processus flexibles et adaptables selon vos besoins.<\/p>\n<\/div>\n<\/div><\/div><\/div>

\n
\n\t

Possibilit\u00e9 d'utilisation multi-clients \u00e0 l'\u00e9chelle de l'administration.<\/p>\n<\/div>\n<\/div><\/div><\/div>

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\n\t

Support multilingue<\/p>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>

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\n\t

LES MODULES LOGICIELS<\/h2>\n

Vous pouvez s\u00e9lectionner et combiner les modules logiciels pour votre Smart Citizen eXperience de mani\u00e8re flexible, en fonction de vos besoins. Choisissez parmi notre large s\u00e9lection de modules pour les visiteurs, les employ\u00e9s et l'administration pour trouver des solutions compl\u00e8tes d'optimisation de gestion de vos visiteurs.<\/p>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div>

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\n\t

CITOYENNES ET CITOYENS<\/h4>\n

Offrez \u00e0 votre client\u00e8le des temps d'attente plus courts et des rendez-vous flexibles !<\/p>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div>

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\n\t\"\"\n

PRISE DE RENDEZ-VOUS EN LIGNE<\/h4>\n

Offrez \u00e0 votre client\u00e8le la flexibilit\u00e9 de prendre rendez-vous en ligne avec vous - disponible 24h\/24, 7j\/7 et partout o\u00f9 une connexion internet est disponible<\/p><\/div>\n<\/div><\/div>

\n\t\t\t\n\t\t\n\t\t\t\n\t\t\tEN SAVOIR PLUS\t\t<\/span>\n\t\t\t<\/a>\n\t<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div>
\n
\n\t\"\"\n

TERMINAUX EN LIBRE-SERVICE<\/h4>\n

Vos visiteurs peuvent r\u00e9server de mani\u00e8re autonome les services s\u00e9lectionn\u00e9s ou s'enregistrer pour leur rendez-vous pris.<\/p><\/div>\n<\/div><\/div>

\n\t\t\t\n\t\t\n\t\t\t\n\t\t\tEN SAVOIR PLUS\t\t<\/span>\n\t\t\t<\/a>\n\t<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div>
\n
\n\t\"LIVE-TICKET\"\n

TICKET EN DIRECT-LIVE<\/h4>\n

Vos clients peuvent prendre un ticket en chemin et d\u00e9j\u00e0 se joindre \u00e0 la file d'attente.<\/p><\/div>\n<\/div><\/div>

\n\t\t\t\n\t\t\n\t\t\t\n\t\t\tEN SAVOIR PLUS\t\t<\/span>\n\t\t\t<\/a>\n\t<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div>
\n
\n\t\"MOBILE\n

INFORMATIONS MOBILES<\/h4>\n

Les tickets \u00e9lectroniques r\u00e9duisent les temps d'attente et soulagent votre espace d'attente.<\/p><\/div>\n<\/div><\/div>

\n\t\t\t\n\t\t\n\t\t\t\n\t\t\tEN SAVOIR PLUS\t\t<\/span>\n\t\t\t<\/a>\n\t<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>
\n
\n\t

EMPLOY\u00c9S<\/h4>\n

Soulagez vos employ\u00e9s gr\u00e2ce \u00e0 des processus de gestion de la client\u00e8le automatis\u00e9s !<\/p>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div>

\n
\n\t\"REZEPTION\"\n

REZEPTION<\/h4>\n

Pr\u00e9parez un accueil personnalis\u00e9 pour vos visiteurs - une exp\u00e9rience positive commence<\/p><\/div>\n<\/div><\/div>

\n\t\t\t\n\t\t\n\t\t\t\n\t\t\tEN SAVOIR PLUS\t\t<\/span>\n\t\t\t<\/a>\n\t<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div>
\n
\n\t\"CALLCENTER\"\n

CENTRE D'APPELS<\/h4>\n

Vos visiteurs peuvent \u00e9galement prendre rendez-vous ou clarifier des questions par t\u00e9l\u00e9phone.<\/p><\/div>\n<\/div><\/div>

\n\t\t\t\n\t\t\n\t\t\t\n\t\t\tEN SAVOIR PLUS\t\t<\/span>\n\t\t\t<\/a>\n\t<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div>
\n
\n\t\"Public\n

BUREAU D'APPELS<\/h4>\n

Les visiteurs peuvent \u00eatre appel\u00e9s au guichet en fonction de priorit\u00e9s pr\u00e9d\u00e9finies.<\/p><\/div>\n<\/div><\/div>

\n\t\t\t\n\t\t\n\t\t\t\n\t\t\tEN SAVOIR PLUS\t\t<\/span>\n\t\t\t<\/a>\n\t<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>
\n
\n\t

GESTION<\/h4>\n

Gardez toujours une vue d'ensemble de vos ressources et de l'affluence de visiteurs !<\/p>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div>

\n
\n\t\"Public\n

TABLEAU DE BORD ET OPERATIONS<\/h4>\n

Gardez une vue d'ensemble de votre flux de visiteurs actuel \u00e0 tout moment.<\/p><\/div>\n<\/div><\/div>

\n\t\t\t\n\t\t\n\t\t\t\n\t\t\tEN SAVOIR PLUS\t\t<\/span>\n\t\t\t<\/a>\n\t<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div>
\n
\n\t\"Public\n

RAPPORTS<\/h4>\n

Obtenez une vue d'ensemble rapide et facile des donn\u00e9es cl\u00e9s pour votre activit\u00e9 gr\u00e2ce \u00e0 des analyses simples.<\/p><\/div>\n<\/div><\/div>

\n\t\t\t\n\t\t\n\t\t\t\n\t\t\tEN SAVOIR PLUS\t\t<\/span>\n\t\t\t<\/a>\n\t<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div>
\n
\n\t\"Public\n

INFORMATIQUE DECISIONNELLE<\/h4>\n

Les donn\u00e9es sont les ressources les plus pr\u00e9cieuses de l'\u00e8re num\u00e9rique - utilisez vos donn\u00e9es pour planifier l'avenir.<\/p><\/div>\n<\/div><\/div>

\n\t\t\t\n\t\t\n\t\t\t\n\t\t\tEN SAVOIR PLUS\t\t<\/span>\n\t\t\t<\/a>\n\t<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div>
\n
\n\t

\"Public<\/p>\n

ADMINISTRATION<\/h4>\n

Facilit\u00e9 de gestion et de configuration de l'ensemble du syst\u00e8me.<\/p>\n<\/div>\n<\/div><\/div>

\n\t\t\t\n\t\t\n\t\t\t\n\t\t\tEN SAVOIR PLUS\t\t<\/span>\n\t\t\t<\/a>\n\t<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"

CONTRIBUEZ A LA NUMERATION DES SERVICES PUBLICS. AVEC SMART CITIZEN EXPERIENCE. CONTRIBUEZ A LA NUMERATION DES SERVICES PUBLICS. AVEC SMART CITIZEN EXPERIENCE.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-5727","page","type-page","status-publish"],"acf":[],"yoast_head":"\nAUTORITES PUBLIQUES - Smart-CJM<\/title>\n<meta name=\"description\" content=\"Warteschlangenmanagement, Aufrufanlage, Online Terminvereinbarung und Personenleitsystem von Smart CJM - den Customer Journey Management Experten aus Krefeld.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/smart-cjm.com\/fr\/autorites-publiques\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"AUTORITES PUBLIQUES\" \/>\n<meta property=\"og:description\" content=\"CONTRIBUEZ A LA NUMERATION DES SERVICES PUBLICS. 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