{"id":5688,"date":"2022-04-27T14:31:05","date_gmt":"2022-04-27T12:31:05","guid":{"rendered":"https:\/\/smart-cjm.com\/healthcare\/callcenter\/"},"modified":"2024-02-05T09:18:23","modified_gmt":"2024-02-05T08:18:23","slug":"centre-dappel","status":"publish","type":"page","link":"https:\/\/smart-cjm.com\/fr\/sante\/centre-dappel\/","title":{"rendered":"CENTRE D&rsquo;APPEL"},"content":{"rendered":"<div id=\"pl-5688\"  class=\"panel-layout\" ><div id=\"pg-5688-0\"  class=\"panel-grid panel-has-style\" ><div class=\"image-header-row desktop siteorigin-panels-stretch panel-row-style panel-row-style-for-5688-0\" data-stretch-type=\"full-width-stretch\" ><div id=\"pgc-5688-0-0\"  class=\"panel-grid-cell\" ><div id=\"panel-5688-0-0-0\" class=\"so-panel widget widget_sow-editor panel-first-child panel-last-child\" data-index=\"0\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<div class=\"header-image-text-wrapper\">\n<h1 style=\"text-align: left;\">SMART CITIZEN EXPERIENCE.<\/h1>\n<h1 style=\"text-align: left;\">CENTRE D'APPEL.<\/h1>\n<\/div><\/div>\n<\/div><\/div><\/div><\/div><\/div><div id=\"pg-5688-1\"  class=\"panel-grid panel-has-style\" ><div class=\"image-header-row mobile siteorigin-panels-stretch panel-row-style panel-row-style-for-5688-1\" data-stretch-type=\"full-width-stretch\" ><div id=\"pgc-5688-1-0\"  class=\"panel-grid-cell\" ><div id=\"panel-5688-1-0-0\" class=\"so-panel widget widget_sow-editor panel-first-child panel-last-child\" data-index=\"1\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t><h3 class=\"widget-title\">  <\/h3>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<div class=\"header-image-text-wrapper\">\n<h1 style=\"text-align: left;\">SMART CITIZEN EXPERIENCE.<\/h1>\n<h1 style=\"text-align: left;\">CENTRE D'APPEL.<\/h1>\n<\/div><\/div>\n<\/div><\/div><\/div><\/div><\/div><div id=\"pg-5688-2\"  class=\"panel-grid panel-has-style\" ><div class=\"container-1200 breadcrumbs-container panel-row-style panel-row-style-for-5688-2\" ><div id=\"pgc-5688-2-0\"  class=\"panel-grid-cell\" >    <div class=\"breadcrumbs\" typeof=\"BreadcrumbList\" vocab=\"https:\/\/schema.org\/\">\r\n        <span property=\"itemListElement\" typeof=\"ListItem\"><a property=\"item\" typeof=\"WebPage\" title=\"Aller \u00e0 Smart-CJM.\" href=\"https:\/\/smart-cjm.com\/fr\/\" class=\"home\" aria-current=\"page\"><span property=\"name\">Smart-CJM<\/span><\/a><meta property=\"position\" content=\"1\"><\/span>    <\/div>\r\n   \r\n <div id=\"panel-5688-2-0-0\" class=\"so-panel widget widget_sow-editor panel-first-child panel-last-child\" data-index=\"2\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><div id=\"pg-5688-3\"  class=\"panel-grid panel-has-style\" ><div class=\"container-1200 public-menu panel-row-style panel-row-style-for-5688-3\" ><div id=\"pgc-5688-3-0\"  class=\"panel-grid-cell\" ><div id=\"panel-5688-3-0-0\" class=\"so-panel widget widget_siteorigin-panels-builder panel-first-child panel-last-child\" data-index=\"3\" ><div class=\"menu-1 panel-widget-style panel-widget-style-for-5688-3-0-0\" ><div id=\"pl-w65bd00d590520\"  class=\"panel-layout\" ><div id=\"pg-w65bd00d590520-0\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-w65bd00d590520-0-0\"  class=\"panel-grid-cell\" ><div id=\"panel-w65bd00d590520-0-0-0\" class=\"so-panel widget widget_sow-editor panel-first-child\" data-index=\"0\" ><div class=\"public-menu-header panel-widget-style panel-widget-style-for-w65bd00d590520-0-0-0\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<h6>PATIENTS<\/h6>\n<\/div>\n<\/div><\/div><\/div><div id=\"panel-w65bd00d590520-0-0-1\" class=\"so-panel widget widget_nav_menu panel-last-child\" data-index=\"1\" ><div class=\"public-menu-menu panel-widget-style panel-widget-style-for-w65bd00d590520-0-0-1\" ><div class=\"menu-health_customers-fr-container\"><ul id=\"menu-health_customers-fr\" class=\"menu\"><li id=\"menu-item-5835\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-5835\"><a href=\"https:\/\/smart-cjm.com\/fr\/sante\/prise-de-rendez-vous-en-ligne\/\">PRISE DE RENDEZ-VOUS EN LIGNE<\/a><\/li>\n<li id=\"menu-item-5836\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-5836\"><a href=\"https:\/\/smart-cjm.com\/fr\/sante\/terminaux-en-libre-service\/\">TERMINAUX EN LIBRE-SERVICE<\/a><\/li>\n<li id=\"menu-item-5837\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-5837\"><a href=\"https:\/\/smart-cjm.com\/fr\/sante\/ticket-en-direct-live\/\">TICKET EN DIRECT-LIVE<\/a><\/li>\n<li id=\"menu-item-5838\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-5838\"><a href=\"https:\/\/smart-cjm.com\/fr\/sante\/informations-mobile\/\">INFORMATIONS MOBILE<\/a><\/li>\n<\/ul><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div id=\"pgc-5688-3-1\"  class=\"panel-grid-cell\" ><div id=\"panel-5688-3-1-0\" class=\"so-panel widget widget_siteorigin-panels-builder panel-first-child panel-last-child\" data-index=\"4\" ><div class=\"menu-2 panel-widget-style panel-widget-style-for-5688-3-1-0\" ><div id=\"pl-w65bd00d590ee2\"  class=\"panel-layout\" ><div id=\"pg-w65bd00d590ee2-0\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-w65bd00d590ee2-0-0\"  class=\"panel-grid-cell\" ><div id=\"panel-w65bd00d590ee2-0-0-0\" class=\"so-panel widget widget_sow-editor panel-first-child\" data-index=\"0\" ><div class=\"public-menu-header panel-widget-style panel-widget-style-for-w65bd00d590ee2-0-0-0\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<h6>EMPLOY\u00c9S<\/h6>\n<\/div>\n<\/div><\/div><\/div><div id=\"panel-w65bd00d590ee2-0-0-1\" class=\"so-panel widget widget_nav_menu panel-last-child\" data-index=\"1\" ><div class=\"public-menu-menu panel-widget-style panel-widget-style-for-w65bd00d590ee2-0-0-1\" ><div class=\"menu-health_team-fr-container\"><ul id=\"menu-health_team-fr\" class=\"menu\"><li id=\"menu-item-5839\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-5839\"><a href=\"https:\/\/smart-cjm.com\/fr\/sante\/reception\/\">RECEPTION<\/a><\/li>\n<li id=\"menu-item-5840\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-5840\"><a href=\"https:\/\/smart-cjm.com\/fr\/sante\/centre-dappel\/\">CENTRE D&rsquo;APPEL<\/a><\/li>\n<li id=\"menu-item-5841\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-5841\"><a href=\"https:\/\/smart-cjm.com\/fr\/sante\/bureau-dappel\/\">BUREAU D&rsquo;APPEL<\/a><\/li>\n<\/ul><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div id=\"pgc-5688-3-2\"  class=\"panel-grid-cell\" ><div id=\"panel-5688-3-2-0\" class=\"so-panel widget widget_siteorigin-panels-builder panel-first-child panel-last-child\" data-index=\"5\" ><div class=\"menu-3 panel-widget-style panel-widget-style-for-5688-3-2-0\" ><div id=\"pl-w65bd00d591849\"  class=\"panel-layout\" ><div id=\"pg-w65bd00d591849-0\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-w65bd00d591849-0-0\"  class=\"panel-grid-cell\" ><div id=\"panel-w65bd00d591849-0-0-0\" class=\"so-panel widget widget_sow-editor panel-first-child\" data-index=\"0\" ><div class=\"public-menu-header panel-widget-style panel-widget-style-for-w65bd00d591849-0-0-0\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<h6>GESTION<\/h6>\n<\/div>\n<\/div><\/div><\/div><div id=\"panel-w65bd00d591849-0-0-1\" class=\"so-panel widget widget_nav_menu panel-last-child\" data-index=\"1\" ><div class=\"public-menu-menu panel-widget-style panel-widget-style-for-w65bd00d591849-0-0-1\" ><div class=\"menu-health_management-fr-container\"><ul id=\"menu-health_management-fr\" class=\"menu\"><li id=\"menu-item-5842\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-5842\"><a href=\"https:\/\/smart-cjm.com\/fr\/sante\/tableau-de-bord-et-operations\/\">TABLEAU DE BORD ET OPERATIONS<\/a><\/li>\n<li id=\"menu-item-5843\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-5843\"><a href=\"https:\/\/smart-cjm.com\/fr\/sante\/rapports\/\">RAPPORTS<\/a><\/li>\n<li id=\"menu-item-5844\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-5844\"><a href=\"https:\/\/smart-cjm.com\/fr\/sante\/analyse-de-donnees\/\">ANALYSE DE DONNEES<\/a><\/li>\n<li id=\"menu-item-5845\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-5845\"><a href=\"https:\/\/smart-cjm.com\/fr\/sante\/administration\/\">ADMINISTRATION<\/a><\/li>\n<\/ul><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div id=\"pg-5688-4\"  class=\"panel-grid panel-has-style\" ><div class=\"intro container-1024 panel-row-style panel-row-style-for-5688-4\" ><div id=\"pgc-5688-4-0\"  class=\"panel-grid-cell\" ><div id=\"panel-5688-4-0-0\" class=\"so-panel widget widget_sow-editor panel-first-child panel-last-child\" data-index=\"6\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<h2 style=\"text-align: center;\">CENTRE D'APPEL<\/h2>\n<p style=\"text-align: center;\">Le module de centre d'appels permet aux patients de prendre rendez-vous par t\u00e9l\u00e9phone. La r\u00e9servation est effectu\u00e9e en direct dans le m\u00eame syst\u00e8me que les patients utilisent pour r\u00e9server des rendez-vous en ligne. Vos employ\u00e9s peuvent consulter en temps r\u00e9el l'ensemble des r\u00e9servations de calendrier pertinentes et sont en mesure de prendre des rendez-vous t\u00e9l\u00e9phoniques pour les patients en toute simplicit\u00e9. Pour cela, il est n\u00e9cessaire de collecter les donn\u00e9es personnelles n\u00e9cessaires. L'approbation peut \u00eatre envoy\u00e9e par courrier, e-mail ou SMS. En compl\u00e9ment, il est possible de donner un code PIN au visiteur qu'il devra saisir lors de son check-in.<\/p>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><div id=\"pg-5688-5\"  class=\"panel-grid panel-has-style\" ><div class=\"panel-row-style panel-row-style-for-5688-5\" ><div id=\"pgc-5688-5-0\"  class=\"panel-grid-cell\" ><div id=\"panel-5688-5-0-0\" class=\"so-panel widget widget_siteorigin-panels-builder panel-first-child panel-last-child\" data-index=\"7\" ><div id=\"pl-w65bd00d59245a\"  class=\"panel-layout\" ><div id=\"pg-w65bd00d59245a-0\"  class=\"panel-grid panel-has-style\" ><div class=\"container-1024 panel-row-style panel-row-style-for-w65bd00d59245a-0\" ><div id=\"pgc-w65bd00d59245a-0-0\"  class=\"panel-grid-cell\" ><div id=\"panel-w65bd00d59245a-0-0-0\" class=\"so-panel widget widget_sow-editor panel-first-child panel-last-child\" data-index=\"0\" ><div class=\"list-cell panel-widget-style panel-widget-style-for-w65bd00d59245a-0-0-0\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<h2 style=\"text-align: center;\">LES AVANTAGES EN UN CLIN D'OEIL<\/h2>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><div id=\"pg-w65bd00d59245a-1\"  class=\"panel-grid panel-has-style\" ><div class=\"highlight-cell flex highlight-image-row left panel-row-style panel-row-style-for-w65bd00d59245a-1\" ><div id=\"pgc-w65bd00d59245a-1-0\"  class=\"panel-grid-cell\" ><div id=\"panel-w65bd00d59245a-1-0-0\" class=\"so-panel widget widget_siteorigin-panels-builder panel-first-child panel-last-child\" data-index=\"1\" ><div id=\"image-container\" class=\"panel-widget-style panel-widget-style-for-w65bd00d59245a-1-0-0\" ><div id=\"pl-w6279498dd17c8\"  class=\"panel-layout\" ><div id=\"pg-w6279498dd17c8-0\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-w6279498dd17c8-0-0\"  class=\"panel-grid-cell\" ><div id=\"panel-w6279498dd17c8-0-0-0\" class=\"so-panel widget widget_sow-image panel-first-child panel-last-child\" data-index=\"0\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-image so-widget-sow-image-default-8b5b6f678277\"\n\t\t\t\n\t\t>\n<div class=\"sow-image-container\">\n\t\t<img \n\tsrc=\"https:\/\/smart-cjm.com\/wp-content\/uploads\/2022\/05\/healthcare-callcenter.png\" width=\"736\" height=\"740\" srcset=\"https:\/\/smart-cjm.com\/wp-content\/uploads\/2022\/05\/healthcare-callcenter.png 736w, https:\/\/smart-cjm.com\/wp-content\/uploads\/2022\/05\/healthcare-callcenter-298x300.png 298w, https:\/\/smart-cjm.com\/wp-content\/uploads\/2022\/05\/healthcare-callcenter-150x150.png 150w\" sizes=\"(max-width: 736px) 100vw, 736px\" alt=\"\" \t\tclass=\"so-widget-image\"\/>\n\t<\/div>\n\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div id=\"pgc-w65bd00d59245a-1-1\"  class=\"panel-grid-cell\" ><div id=\"panel-w65bd00d59245a-1-1-0\" class=\"so-panel widget widget_sow-editor panel-first-child\" data-index=\"2\" ><div class=\"list-cell panel-widget-style panel-widget-style-for-w65bd00d59245a-1-1-0\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<p>Les employ\u00e9s peuvent facilement r\u00e9server des rendez-vous de mani\u00e8re confortable.<\/p>\n<\/div>\n<\/div><\/div><\/div><div id=\"panel-w65bd00d59245a-1-1-1\" class=\"so-panel widget widget_sow-editor\" data-index=\"3\" ><div class=\"list-cell panel-widget-style panel-widget-style-for-w65bd00d59245a-1-1-1\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<p>Fonctions de filtre et de recherche pour les rendez-vous enregistr\u00e9s.<\/p>\n<\/div>\n<\/div><\/div><\/div><div id=\"panel-w65bd00d59245a-1-1-2\" class=\"so-panel widget widget_sow-editor\" data-index=\"4\" ><div class=\"list-cell panel-widget-style panel-widget-style-for-w65bd00d59245a-1-1-2\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<p>Activer, modifier et supprimer les rendez-vous et envoyer automatiquement un e-mail correspondant aux clients.<\/p>\n<\/div>\n<\/div><\/div><\/div><div id=\"panel-w65bd00d59245a-1-1-3\" class=\"so-panel widget widget_sow-editor\" data-index=\"5\" ><div class=\"list-cell panel-widget-style panel-widget-style-for-w65bd00d59245a-1-1-3\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<p>Acc\u00e8s et droits de modification pour les employ\u00e9s internes<\/p>\n<\/div>\n<\/div><\/div><\/div><div id=\"panel-w65bd00d59245a-1-1-4\" class=\"so-panel widget widget_sow-editor\" data-index=\"6\" ><div class=\"list-cell panel-widget-style panel-widget-style-for-w65bd00d59245a-1-1-4\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<p>Imprimer des listes de rendez-vous<\/p>\n<\/div>\n<\/div><\/div><\/div><div id=\"panel-w65bd00d59245a-1-1-5\" class=\"so-panel widget widget_sow-editor panel-last-child\" data-index=\"7\" ><div class=\"list-cell panel-widget-style panel-widget-style-for-w65bd00d59245a-1-1-5\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<p>Exportation des rendez-vous<\/p>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>SMART CITIZEN EXPERIENCE. CENTRE D&rsquo;APPEL. SMART CITIZEN EXPERIENCE. CENTRE D&rsquo;APPEL.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":5675,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-5688","page","type-page","status-publish"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.0 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>CENTRE D&#039;APPEL - Smart-CJM<\/title>\n<meta name=\"description\" content=\"Warteschlangenmanagement, Aufrufanlage, Online Terminvereinbarung und Personenleitsystem von Smart CJM - den Customer Journey Management Experten aus Krefeld.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/smart-cjm.com\/fr\/sante\/centre-dappel\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"CENTRE D&#039;APPEL\" \/>\n<meta property=\"og:description\" content=\"SMART CITIZEN EXPERIENCE. 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