{"id":4229,"date":"2022-04-27T13:41:59","date_gmt":"2022-04-27T11:41:59","guid":{"rendered":"https:\/\/smart-cjm.com\/public-authorities\/business-intelligence\/"},"modified":"2022-05-18T18:22:17","modified_gmt":"2022-05-18T16:22:17","slug":"business-intelligence","status":"publish","type":"page","link":"https:\/\/smart-cjm.com\/en\/public-authorities\/business-intelligence\/","title":{"rendered":"Business Intelligence"},"content":{"rendered":"<div id=\"pl-4229\"  class=\"panel-layout\" ><div id=\"pg-4229-0\"  class=\"panel-grid panel-has-style\" ><div class=\"image-header-row desktop siteorigin-panels-stretch panel-row-style panel-row-style-for-4229-0\" data-stretch-type=\"full-stretched\" ><div id=\"pgc-4229-0-0\"  class=\"panel-grid-cell\" ><div id=\"panel-4229-0-0-0\" class=\"so-panel widget widget_sow-editor panel-first-child panel-last-child\" data-index=\"0\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<div class=\"header-image-text-wrapper\">\n<h1 style=\"text-align: center;\">SMART CITIZEN EXPERIENCE.<\/h1>\n<h1 style=\"text-align: center;\">BUSINESS INTELLIGENCE.<\/h1>\n<\/div><\/div>\n<\/div><\/div><\/div><\/div><\/div><div id=\"pg-4229-1\"  class=\"panel-grid panel-has-style\" ><div class=\"image-header-row mobile siteorigin-panels-stretch panel-row-style panel-row-style-for-4229-1\" data-stretch-type=\"full-stretched\" ><div id=\"pgc-4229-1-0\"  class=\"panel-grid-cell\" ><div id=\"panel-4229-1-0-0\" class=\"so-panel widget widget_sow-editor panel-first-child panel-last-child\" data-index=\"1\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<div class=\"header-image-text-wrapper\">\n<h1 style=\"text-align: center;\">SMART CITIZEN EXPERIENCE.<\/h1>\n<h1 style=\"text-align: center;\">BUSINESS INTELLIGENCE.<\/h1>\n<\/div><\/div>\n<\/div><\/div><\/div><\/div><\/div><div id=\"pg-4229-2\"  class=\"panel-grid panel-has-style\" ><div class=\"container-1200 breadcrumbs-container panel-row-style panel-row-style-for-4229-2\" ><div id=\"pgc-4229-2-0\"  class=\"panel-grid-cell\" >    <div class=\"breadcrumbs\" typeof=\"BreadcrumbList\" vocab=\"https:\/\/schema.org\/\">\r\n        <span property=\"itemListElement\" typeof=\"ListItem\"><a property=\"item\" typeof=\"WebPage\" title=\"Go to Smart-CJM.\" href=\"https:\/\/smart-cjm.com\/en\/\" class=\"home\" aria-current=\"page\"><span property=\"name\">Smart-CJM<\/span><\/a><meta property=\"position\" content=\"1\"><\/span>    <\/div>\r\n   \r\n <div id=\"panel-4229-2-0-0\" class=\"so-panel widget widget_sow-editor panel-first-child panel-last-child\" data-index=\"2\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><div id=\"pg-4229-3\"  class=\"panel-grid panel-has-style\" ><div class=\"container-1200 public-menu panel-row-style panel-row-style-for-4229-3\" ><div id=\"pgc-4229-3-0\"  class=\"panel-grid-cell\" ><div id=\"panel-4229-3-0-0\" class=\"so-panel widget widget_siteorigin-panels-builder panel-first-child panel-last-child\" data-index=\"3\" ><div class=\"menu-1 panel-widget-style panel-widget-style-for-4229-3-0-0\" ><div id=\"pl-w62851d3915c2f\"  class=\"panel-layout\" ><div id=\"pg-w62851d3915c2f-0\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-w62851d3915c2f-0-0\"  class=\"panel-grid-cell\" ><div id=\"panel-w62851d3915c2f-0-0-0\" class=\"so-panel widget widget_sow-editor panel-first-child\" data-index=\"0\" ><div class=\"public-menu-header panel-widget-style panel-widget-style-for-w62851d3915c2f-0-0-0\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<h6>CUSTOMERS<\/h6>\n<\/div>\n<\/div><\/div><\/div><div id=\"panel-w62851d3915c2f-0-0-1\" class=\"so-panel widget widget_nav_menu panel-last-child\" data-index=\"1\" ><div class=\"public-menu-menu panel-widget-style panel-widget-style-for-w62851d3915c2f-0-0-1\" ><div class=\"menu-public_customers-en-container\"><ul id=\"menu-public_customers-en\" class=\"menu\"><li id=\"menu-item-4174\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-4174\"><a href=\"https:\/\/smart-cjm.com\/en\/public-authorities\/online-appointment\/\">Online Appointment<\/a><\/li>\n<li id=\"menu-item-4255\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-4255\"><a href=\"https:\/\/smart-cjm.com\/en\/public-authorities\/self-service-terminals\/\">Self-Service Terminals<\/a><\/li>\n<li id=\"menu-item-4256\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-4256\"><a href=\"https:\/\/smart-cjm.com\/en\/public-authorities\/live-ticket\/\">Live Ticket<\/a><\/li>\n<li id=\"menu-item-4257\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-4257\"><a href=\"https:\/\/smart-cjm.com\/en\/public-authorities\/mobile-info\/\">Mobile Info<\/a><\/li>\n<\/ul><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div id=\"pgc-4229-3-1\"  class=\"panel-grid-cell\" ><div id=\"panel-4229-3-1-0\" class=\"so-panel widget widget_siteorigin-panels-builder panel-first-child panel-last-child\" data-index=\"4\" ><div class=\"menu-2 panel-widget-style panel-widget-style-for-4229-3-1-0\" ><div id=\"pl-w62851d39163af\"  class=\"panel-layout\" ><div id=\"pg-w62851d39163af-0\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-w62851d39163af-0-0\"  class=\"panel-grid-cell\" ><div id=\"panel-w62851d39163af-0-0-0\" class=\"so-panel widget widget_sow-editor panel-first-child\" data-index=\"0\" ><div class=\"public-menu-header panel-widget-style panel-widget-style-for-w62851d39163af-0-0-0\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<h6>EMPLOYEES<\/h6>\n<\/div>\n<\/div><\/div><\/div><div id=\"panel-w62851d39163af-0-0-1\" class=\"so-panel widget widget_nav_menu panel-last-child\" data-index=\"1\" ><div class=\"public-menu-menu panel-widget-style panel-widget-style-for-w62851d39163af-0-0-1\" ><div class=\"menu-public_team-en-container\"><ul id=\"menu-public_team-en\" class=\"menu\"><li id=\"menu-item-4258\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-4258\"><a href=\"https:\/\/smart-cjm.com\/en\/public-authorities\/reception\/\">Reception<\/a><\/li>\n<li id=\"menu-item-4259\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-4259\"><a href=\"https:\/\/smart-cjm.com\/en\/public-authorities\/call-center\/\">Call center<\/a><\/li>\n<li id=\"menu-item-4260\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-4260\"><a href=\"https:\/\/smart-cjm.com\/en\/public-authorities\/call-desk\/\">Call desk<\/a><\/li>\n<\/ul><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div id=\"pgc-4229-3-2\"  class=\"panel-grid-cell\" ><div id=\"panel-4229-3-2-0\" class=\"so-panel widget widget_siteorigin-panels-builder panel-first-child panel-last-child\" data-index=\"5\" ><div class=\"menu-3 panel-widget-style panel-widget-style-for-4229-3-2-0\" ><div id=\"pl-w62851cc4ed170\"  class=\"panel-layout\" ><div id=\"pg-w62851cc4ed170-0\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-w62851cc4ed170-0-0\"  class=\"panel-grid-cell\" ><div id=\"panel-w62851cc4ed170-0-0-0\" class=\"so-panel widget widget_sow-editor panel-first-child\" data-index=\"0\" ><div class=\"public-menu-header panel-widget-style panel-widget-style-for-w62851cc4ed170-0-0-0\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<h6>MANAGEMENT<\/h6>\n<\/div>\n<\/div><\/div><\/div><div id=\"panel-w62851cc4ed170-0-0-1\" class=\"so-panel widget widget_nav_menu panel-last-child\" data-index=\"1\" ><div class=\"public-menu-menu panel-widget-style panel-widget-style-for-w62851cc4ed170-0-0-1\" ><div class=\"menu-public_management-en-container\"><ul id=\"menu-public_management-en\" class=\"menu\"><li id=\"menu-item-4261\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-4261\"><a href=\"https:\/\/smart-cjm.com\/en\/public-authorities\/dashboards-operations\/\">Dashboards &#038; Operations<\/a><\/li>\n<li id=\"menu-item-4262\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-4262\"><a href=\"https:\/\/smart-cjm.com\/en\/public-authorities\/reporting\/\">Reporting<\/a><\/li>\n<li id=\"menu-item-4263\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-4263\"><a href=\"https:\/\/smart-cjm.com\/en\/public-authorities\/business-intelligence\/\">Business Intelligence<\/a><\/li>\n<li id=\"menu-item-4264\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-4264\"><a href=\"https:\/\/smart-cjm.com\/en\/public-authorities\/administration\/\">Administration<\/a><\/li>\n<\/ul><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div id=\"pg-4229-4\"  class=\"panel-grid panel-has-style\" ><div class=\"intro container-1024 panel-row-style panel-row-style-for-4229-4\" ><div id=\"pgc-4229-4-0\"  class=\"panel-grid-cell\" ><div id=\"panel-4229-4-0-0\" class=\"so-panel widget widget_sow-editor panel-first-child panel-last-child\" data-index=\"6\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<h2 style=\"text-align: center;\">BUSINESS INTELLIGENCE<\/h2>\n<h4 style=\"text-align: center;\">DATA IS THE MOST VALUABLE RESOURCE OF THE DIGITAL AGE \u2013 USE YOUR DATA TO PLAN THE FUTURE<\/h4>\n<p style=\"text-align: center;\">Any interaction your customer makes with the system is stored anonymously with a timestamp in the database. With the help of our standard reporting tools, your visitor flows can be evaluated in detail. Many customers use this data for resource planning or process optimization.<\/p>\n<p style=\"text-align: center;\">Your data base is constantly growing, enabling you to make more and more accurate forecasts of your future visitor flows based on current and historical data. This way, you can plan better to provide an optimal service experience for your visitors.<\/p>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><div id=\"pg-4229-5\"  class=\"panel-grid panel-has-style\" ><div class=\"panel-row-style panel-row-style-for-4229-5\" ><div id=\"pgc-4229-5-0\"  class=\"panel-grid-cell\" ><div id=\"panel-4229-5-0-0\" class=\"so-panel widget widget_siteorigin-panels-builder panel-first-child panel-last-child\" data-index=\"7\" ><div id=\"pl-w62851d3916d26\"  class=\"panel-layout\" ><div id=\"pg-w62851d3916d26-0\"  class=\"panel-grid panel-has-style\" ><div class=\"container-1024 panel-row-style panel-row-style-for-w62851d3916d26-0\" ><div id=\"pgc-w62851d3916d26-0-0\"  class=\"panel-grid-cell\" ><div id=\"panel-w62851d3916d26-0-0-0\" class=\"so-panel widget widget_sow-editor panel-first-child panel-last-child\" data-index=\"0\" ><div class=\"list-cell panel-widget-style panel-widget-style-for-w62851d3916d26-0-0-0\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<h2 style=\"text-align: center;\">THE ADVANTAGES AT A GLANCE<\/h2>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><div id=\"pg-w62851d3916d26-1\"  class=\"panel-grid panel-has-style\" ><div class=\"highlight-cell flex highlight-image-row right panel-row-style panel-row-style-for-w62851d3916d26-1\" ><div id=\"pgc-w62851d3916d26-1-0\"  class=\"panel-grid-cell\" ><div id=\"panel-w62851d3916d26-1-0-0\" class=\"so-panel widget widget_sow-editor panel-first-child\" data-index=\"1\" ><div class=\"list-cell panel-widget-style panel-widget-style-for-w62851d3916d26-1-0-0\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<p>Role-based access to the reports about all locations within a client or about individual locations according to permission of the user<\/p>\n<\/div>\n<\/div><\/div><\/div><div id=\"panel-w62851d3916d26-1-0-1\" class=\"so-panel widget widget_sow-editor\" data-index=\"2\" ><div class=\"list-cell panel-widget-style panel-widget-style-for-w62851d3916d26-1-0-1\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<p>Statistics about visitors with distribution, e.g. over weekdays, as bar or pie chart<\/p>\n<\/div>\n<\/div><\/div><\/div><div id=\"panel-w62851d3916d26-1-0-2\" class=\"so-panel widget widget_sow-editor\" data-index=\"3\" ><div class=\"list-cell panel-widget-style panel-widget-style-for-w62851d3916d26-1-0-2\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<p>Filter options by years, months, days, configurable periods, locations or services<\/p>\n<\/div>\n<\/div><\/div><\/div><div id=\"panel-w62851d3916d26-1-0-3\" class=\"so-panel widget widget_sow-editor\" data-index=\"4\" ><div class=\"list-cell panel-widget-style panel-widget-style-for-w62851d3916d26-1-0-3\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<p>Manage future visitor flows through predictive analytics<\/p>\n<\/div>\n<\/div><\/div><\/div><div id=\"panel-w62851d3916d26-1-0-4\" class=\"so-panel widget widget_sow-editor\" data-index=\"5\" ><div class=\"list-cell panel-widget-style panel-widget-style-for-w62851d3916d26-1-0-4\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<p>Individual design of the views possible<\/p>\n<\/div>\n<\/div><\/div><\/div><div id=\"panel-w62851d3916d26-1-0-5\" class=\"so-panel widget widget_sow-editor panel-last-child\" data-index=\"6\" ><div class=\"list-cell panel-widget-style panel-widget-style-for-w62851d3916d26-1-0-5\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<p>Detailed data analysis with standard BI tools<\/p>\n<\/div>\n<\/div><\/div><\/div><\/div><div id=\"pgc-w62851d3916d26-1-1\"  class=\"panel-grid-cell\" ><div id=\"panel-w62851d3916d26-1-1-0\" class=\"so-panel widget widget_siteorigin-panels-builder panel-first-child panel-last-child\" data-index=\"7\" ><div id=\"image-container\" class=\"panel-widget-style panel-widget-style-for-w62851d3916d26-1-1-0\" ><div id=\"pl-w62851d3917acf\"  class=\"panel-layout\" ><div id=\"pg-w62851d3917acf-0\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-w62851d3917acf-0-0\"  class=\"panel-grid-cell\" ><div id=\"panel-w62851d3917acf-0-0-0\" class=\"so-panel widget widget_sow-image panel-first-child panel-last-child\" data-index=\"0\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-image so-widget-sow-image-default-8b5b6f678277\"\n\t\t\t\n\t\t>\n<div class=\"sow-image-container\">\n\t\t<img \n\tsrc=\"https:\/\/smart-cjm.com\/wp-content\/uploads\/2022\/05\/public-authorities-business-intelligence.png\" width=\"736\" height=\"740\" srcset=\"https:\/\/smart-cjm.com\/wp-content\/uploads\/2022\/05\/public-authorities-business-intelligence.png 736w, https:\/\/smart-cjm.com\/wp-content\/uploads\/2022\/05\/public-authorities-business-intelligence-298x300.png 298w, https:\/\/smart-cjm.com\/wp-content\/uploads\/2022\/05\/public-authorities-business-intelligence-150x150.png 150w\" sizes=\"(max-width: 736px) 100vw, 736px\" alt=\"\" \t\tclass=\"so-widget-image\"\/>\n\t<\/div>\n\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>SMART CITIZEN EXPERIENCE. BUSINESS INTELLIGENCE. SMART CITIZEN EXPERIENCE. BUSINESS INTELLIGENCE.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":4065,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-4229","page","type-page","status-publish"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.0 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Business Intelligence - Smart-CJM<\/title>\n<meta name=\"description\" content=\"Warteschlangenmanagement, Aufrufanlage, Online Terminvereinbarung und Personenleitsystem von Smart CJM - den Customer Journey Management Experten aus Krefeld.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/smart-cjm.com\/en\/public-authorities\/business-intelligence\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Business Intelligence\" \/>\n<meta property=\"og:description\" content=\"SMART CITIZEN EXPERIENCE. 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