{"id":4211,"date":"2022-04-27T13:19:40","date_gmt":"2022-04-27T11:19:40","guid":{"rendered":"https:\/\/smart-cjm.com\/public-authorities\/callcenter\/"},"modified":"2022-05-18T18:10:14","modified_gmt":"2022-05-18T16:10:14","slug":"call-center","status":"publish","type":"page","link":"https:\/\/smart-cjm.com\/en\/public-authorities\/call-center\/","title":{"rendered":"Call center"},"content":{"rendered":"<div id=\"pl-4211\"  class=\"panel-layout\" ><div id=\"pg-4211-0\"  class=\"panel-grid panel-has-style\" ><div class=\"image-header-row desktop siteorigin-panels-stretch panel-row-style panel-row-style-for-4211-0\" data-stretch-type=\"full-stretched\" ><div id=\"pgc-4211-0-0\"  class=\"panel-grid-cell\" ><div id=\"panel-4211-0-0-0\" class=\"so-panel widget widget_sow-editor panel-first-child panel-last-child\" data-index=\"0\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<div class=\"header-image-text-wrapper\">\n<h1 style=\"text-align: center;\">SMART CITIZEN EXPERIENCE.<\/h1>\n<h1 style=\"text-align: center;\">CALL CENTRE.<\/h1>\n<\/div><\/div>\n<\/div><\/div><\/div><\/div><\/div><div id=\"pg-4211-1\"  class=\"panel-grid panel-has-style\" ><div class=\"image-header-row mobile siteorigin-panels-stretch panel-row-style panel-row-style-for-4211-1\" data-stretch-type=\"full-stretched\" ><div id=\"pgc-4211-1-0\"  class=\"panel-grid-cell\" ><div id=\"panel-4211-1-0-0\" class=\"so-panel widget widget_sow-editor panel-first-child panel-last-child\" data-index=\"1\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<div class=\"header-image-text-wrapper\">\n<h1 style=\"text-align: center;\">SMART CITIZEN EXPERIENCE.<\/h1>\n<h1 style=\"text-align: center;\">CALL CENTRE.<\/h1>\n<\/div><\/div>\n<\/div><\/div><\/div><\/div><\/div><div id=\"pg-4211-2\"  class=\"panel-grid panel-has-style\" ><div class=\"container-1200 breadcrumbs-container panel-row-style panel-row-style-for-4211-2\" ><div id=\"pgc-4211-2-0\"  class=\"panel-grid-cell\" >    <div class=\"breadcrumbs\" typeof=\"BreadcrumbList\" vocab=\"https:\/\/schema.org\/\">\r\n        <span property=\"itemListElement\" typeof=\"ListItem\"><a property=\"item\" typeof=\"WebPage\" title=\"Go to Smart-CJM.\" href=\"https:\/\/smart-cjm.com\/en\/\" class=\"home\" aria-current=\"page\"><span property=\"name\">Smart-CJM<\/span><\/a><meta property=\"position\" content=\"1\"><\/span>    <\/div>\r\n   \r\n <div id=\"panel-4211-2-0-0\" class=\"so-panel widget widget_sow-editor panel-first-child panel-last-child\" data-index=\"2\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><div id=\"pg-4211-3\"  class=\"panel-grid panel-has-style\" ><div class=\"container-1200 public-menu panel-row-style panel-row-style-for-4211-3\" ><div id=\"pgc-4211-3-0\"  class=\"panel-grid-cell\" ><div id=\"panel-4211-3-0-0\" class=\"so-panel widget widget_siteorigin-panels-builder panel-first-child panel-last-child\" data-index=\"3\" ><div class=\"menu-1 panel-widget-style panel-widget-style-for-4211-3-0-0\" ><div id=\"pl-w62851a65ed911\"  class=\"panel-layout\" ><div id=\"pg-w62851a65ed911-0\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-w62851a65ed911-0-0\"  class=\"panel-grid-cell\" ><div id=\"panel-w62851a65ed911-0-0-0\" class=\"so-panel widget widget_sow-editor panel-first-child\" data-index=\"0\" ><div class=\"public-menu-header panel-widget-style panel-widget-style-for-w62851a65ed911-0-0-0\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<h6>CUSTOMERS<\/h6>\n<\/div>\n<\/div><\/div><\/div><div id=\"panel-w62851a65ed911-0-0-1\" class=\"so-panel widget widget_nav_menu panel-last-child\" data-index=\"1\" ><div class=\"public-menu-menu panel-widget-style panel-widget-style-for-w62851a65ed911-0-0-1\" ><div class=\"menu-public_customers-en-container\"><ul id=\"menu-public_customers-en\" class=\"menu\"><li id=\"menu-item-4174\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-4174\"><a href=\"https:\/\/smart-cjm.com\/en\/public-authorities\/online-appointment\/\">Online Appointment<\/a><\/li>\n<li id=\"menu-item-4255\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-4255\"><a href=\"https:\/\/smart-cjm.com\/en\/public-authorities\/self-service-terminals\/\">Self-Service Terminals<\/a><\/li>\n<li id=\"menu-item-4256\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-4256\"><a href=\"https:\/\/smart-cjm.com\/en\/public-authorities\/live-ticket\/\">Live Ticket<\/a><\/li>\n<li id=\"menu-item-4257\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-4257\"><a href=\"https:\/\/smart-cjm.com\/en\/public-authorities\/mobile-info\/\">Mobile Info<\/a><\/li>\n<\/ul><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div id=\"pgc-4211-3-1\"  class=\"panel-grid-cell\" ><div id=\"panel-4211-3-1-0\" class=\"so-panel widget widget_siteorigin-panels-builder panel-first-child panel-last-child\" data-index=\"4\" ><div class=\"menu-2 panel-widget-style panel-widget-style-for-4211-3-1-0\" ><div id=\"pl-w62851a65ee041\"  class=\"panel-layout\" ><div id=\"pg-w62851a65ee041-0\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-w62851a65ee041-0-0\"  class=\"panel-grid-cell\" ><div id=\"panel-w62851a65ee041-0-0-0\" class=\"so-panel widget widget_sow-editor panel-first-child\" data-index=\"0\" ><div class=\"public-menu-header panel-widget-style panel-widget-style-for-w62851a65ee041-0-0-0\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<h6>EMPLOYEES<\/h6>\n<\/div>\n<\/div><\/div><\/div><div id=\"panel-w62851a65ee041-0-0-1\" class=\"so-panel widget widget_nav_menu panel-last-child\" data-index=\"1\" ><div class=\"public-menu-menu panel-widget-style panel-widget-style-for-w62851a65ee041-0-0-1\" ><div class=\"menu-public_team-en-container\"><ul id=\"menu-public_team-en\" class=\"menu\"><li id=\"menu-item-4258\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-4258\"><a href=\"https:\/\/smart-cjm.com\/en\/public-authorities\/reception\/\">Reception<\/a><\/li>\n<li id=\"menu-item-4259\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-4259\"><a href=\"https:\/\/smart-cjm.com\/en\/public-authorities\/call-center\/\">Call center<\/a><\/li>\n<li id=\"menu-item-4260\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-4260\"><a href=\"https:\/\/smart-cjm.com\/en\/public-authorities\/call-desk\/\">Call desk<\/a><\/li>\n<\/ul><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div id=\"pgc-4211-3-2\"  class=\"panel-grid-cell\" ><div id=\"panel-4211-3-2-0\" class=\"so-panel widget widget_siteorigin-panels-builder panel-first-child panel-last-child\" data-index=\"5\" ><div class=\"menu-3 panel-widget-style panel-widget-style-for-4211-3-2-0\" ><div id=\"pl-w62851a65ee7ac\"  class=\"panel-layout\" ><div id=\"pg-w62851a65ee7ac-0\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-w62851a65ee7ac-0-0\"  class=\"panel-grid-cell\" ><div id=\"panel-w62851a65ee7ac-0-0-0\" class=\"so-panel widget widget_sow-editor panel-first-child\" data-index=\"0\" ><div class=\"public-menu-header panel-widget-style panel-widget-style-for-w62851a65ee7ac-0-0-0\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<h6>MANAGEMENT<\/h6>\n<\/div>\n<\/div><\/div><\/div><div id=\"panel-w62851a65ee7ac-0-0-1\" class=\"so-panel widget widget_nav_menu panel-last-child\" data-index=\"1\" ><div class=\"public-menu-menu panel-widget-style panel-widget-style-for-w62851a65ee7ac-0-0-1\" ><div class=\"menu-public_management-en-container\"><ul id=\"menu-public_management-en\" class=\"menu\"><li id=\"menu-item-4261\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-4261\"><a href=\"https:\/\/smart-cjm.com\/en\/public-authorities\/dashboards-operations\/\">Dashboards &#038; Operations<\/a><\/li>\n<li id=\"menu-item-4262\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-4262\"><a href=\"https:\/\/smart-cjm.com\/en\/public-authorities\/reporting\/\">Reporting<\/a><\/li>\n<li id=\"menu-item-4263\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-4263\"><a href=\"https:\/\/smart-cjm.com\/en\/public-authorities\/business-intelligence\/\">Business Intelligence<\/a><\/li>\n<li id=\"menu-item-4264\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-4264\"><a href=\"https:\/\/smart-cjm.com\/en\/public-authorities\/administration\/\">Administration<\/a><\/li>\n<\/ul><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div id=\"pg-4211-4\"  class=\"panel-grid panel-has-style\" ><div class=\"intro container-1024 panel-row-style panel-row-style-for-4211-4\" ><div id=\"pgc-4211-4-0\"  class=\"panel-grid-cell\" ><div id=\"panel-4211-4-0-0\" class=\"so-panel widget widget_sow-editor panel-first-child panel-last-child\" data-index=\"6\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<h2 style=\"text-align: center;\">CALL CENTRE<\/h2>\n<p style=\"text-align: center;\">The Call Centre Module enables visitors to book an appointment by phone. This booking is made live in the same system that visitors also use to book appointments online.Employees always have the current overview of all relevant calendar bookings and can comfortably book appointments for visitors on the phone.  In order to do so, the necessary personal data is gathered. The approval can be sent by mail, e-mail or SMS. In addition, a PIN code can be assigned that the visitor will enter at check-in.<\/p>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><div id=\"pg-4211-5\"  class=\"panel-grid panel-has-style\" ><div class=\"panel-row-style panel-row-style-for-4211-5\" ><div id=\"pgc-4211-5-0\"  class=\"panel-grid-cell\" ><div id=\"panel-4211-5-0-0\" class=\"so-panel widget widget_siteorigin-panels-builder panel-first-child panel-last-child\" data-index=\"7\" ><div id=\"pl-w62851a65eef24\"  class=\"panel-layout\" ><div id=\"pg-w62851a65eef24-0\"  class=\"panel-grid panel-has-style\" ><div class=\"container-1024 panel-row-style panel-row-style-for-w62851a65eef24-0\" ><div id=\"pgc-w62851a65eef24-0-0\"  class=\"panel-grid-cell\" ><div id=\"panel-w62851a65eef24-0-0-0\" class=\"so-panel widget widget_sow-editor panel-first-child panel-last-child\" data-index=\"0\" ><div class=\"list-cell panel-widget-style panel-widget-style-for-w62851a65eef24-0-0-0\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<h2 style=\"text-align: center;\">THE ADVANTAGES AT A GLANCE<\/h2>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><div id=\"pg-w62851a65eef24-1\"  class=\"panel-grid panel-has-style\" ><div class=\"highlight-cell flex highlight-image-row left panel-row-style panel-row-style-for-w62851a65eef24-1\" ><div id=\"pgc-w62851a65eef24-1-0\"  class=\"panel-grid-cell\" ><div id=\"panel-w62851a65eef24-1-0-0\" class=\"so-panel widget widget_siteorigin-panels-builder panel-first-child panel-last-child\" data-index=\"1\" ><div id=\"image-container\" class=\"panel-widget-style panel-widget-style-for-w62851a65eef24-1-0-0\" ><div id=\"pl-w62851a65ef13a\"  class=\"panel-layout\" ><div id=\"pg-w62851a65ef13a-0\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-w62851a65ef13a-0-0\"  class=\"panel-grid-cell\" ><div id=\"panel-w62851a65ef13a-0-0-0\" class=\"so-panel widget widget_sow-image panel-first-child panel-last-child\" data-index=\"0\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-image so-widget-sow-image-default-8b5b6f678277\"\n\t\t\t\n\t\t>\n<div class=\"sow-image-container\">\n\t\t<img \n\tsrc=\"https:\/\/smart-cjm.com\/wp-content\/uploads\/2022\/05\/public-authorities-callcenter.png\" width=\"736\" height=\"740\" srcset=\"https:\/\/smart-cjm.com\/wp-content\/uploads\/2022\/05\/public-authorities-callcenter.png 736w, https:\/\/smart-cjm.com\/wp-content\/uploads\/2022\/05\/public-authorities-callcenter-298x300.png 298w, https:\/\/smart-cjm.com\/wp-content\/uploads\/2022\/05\/public-authorities-callcenter-150x150.png 150w\" sizes=\"(max-width: 736px) 100vw, 736px\" alt=\"\" \t\tclass=\"so-widget-image\"\/>\n\t<\/div>\n\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div id=\"pgc-w62851a65eef24-1-1\"  class=\"panel-grid-cell\" ><div id=\"panel-w62851a65eef24-1-1-0\" class=\"so-panel widget widget_sow-editor panel-first-child\" data-index=\"2\" ><div class=\"list-cell panel-widget-style panel-widget-style-for-w62851a65eef24-1-1-0\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<p>Comfortable booking of appointments by employees<\/p>\n<\/div>\n<\/div><\/div><\/div><div id=\"panel-w62851a65eef24-1-1-1\" class=\"so-panel widget widget_sow-editor\" data-index=\"3\" ><div class=\"list-cell panel-widget-style panel-widget-style-for-w62851a65eef24-1-1-1\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<p>Filter and search functions for registered appointments<\/p>\n<\/div>\n<\/div><\/div><\/div><div id=\"panel-w62851a65eef24-1-1-2\" class=\"so-panel widget widget_sow-editor\" data-index=\"4\" ><div class=\"list-cell panel-widget-style panel-widget-style-for-w62851a65eef24-1-1-2\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<p>Activate, change and delete appointments and automatically send the respective e-mail to the customers<\/p>\n<\/div>\n<\/div><\/div><\/div><div id=\"panel-w62851a65eef24-1-1-3\" class=\"so-panel widget widget_sow-editor\" data-index=\"5\" ><div class=\"list-cell panel-widget-style panel-widget-style-for-w62851a65eef24-1-1-3\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<p>Access and editing rights for internal employees<\/p>\n<\/div>\n<\/div><\/div><\/div><div id=\"panel-w62851a65eef24-1-1-4\" class=\"so-panel widget widget_sow-editor\" data-index=\"6\" ><div class=\"list-cell panel-widget-style panel-widget-style-for-w62851a65eef24-1-1-4\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<p>Printout of appointment lists<\/p>\n<\/div>\n<\/div><\/div><\/div><div id=\"panel-w62851a65eef24-1-1-5\" class=\"so-panel widget widget_sow-editor panel-last-child\" data-index=\"7\" ><div class=\"list-cell panel-widget-style panel-widget-style-for-w62851a65eef24-1-1-5\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<p>Export of appointments<\/p>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>SMART CITIZEN EXPERIENCE. CALL CENTRE. SMART CITIZEN EXPERIENCE. CALL CENTRE.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":4065,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-4211","page","type-page","status-publish"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.0 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Call center - Smart-CJM<\/title>\n<meta name=\"description\" content=\"Warteschlangenmanagement, Aufrufanlage, Online Terminvereinbarung und Personenleitsystem von Smart CJM - den Customer Journey Management Experten aus Krefeld.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/smart-cjm.com\/en\/public-authorities\/call-center\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Call center\" \/>\n<meta property=\"og:description\" content=\"SMART CITIZEN EXPERIENCE. 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